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How much do library customer service technician jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for library customer service technician in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

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Infographic showing various Library Customer Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Library Customer Service Supervisor

Indian Creek, IL • On-site

Olathe
See more jobs at Olatheexternal

$26.01 - $29.72/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Oversee day-to-day customer service operations and ensure service standards are met.

  • Manage and develop direct reports through scheduling, coaching, and performance feedback.

  • Respond to customer complaints and escalations, and evaluate staff interactions with customers.

Job description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type

Full Time


Job Summary

Hiring range: $26.01 to $29.72 hourly, depending on qualifications

Join our team as a Library Customer Service Supervisor, where you'lllead and support our customer service team in providing exceptional experiences for library customers. In this role, you'lloversee day-to-day operations, mentor staff, and ensure service standards are met. We'reseeking a motivated individual with strong leadership skills, a commitment to excellence, and a passion for fostering positive relationships with customers. If you have supervisory experience, excellent communication abilities, and a dedication to enhancing the library's services, apply now to play a key role in our library's success and community engagement.


For more details, review the full job details and requirements below.

The Customer Service Supervisor I supervises a team of employees primarily providing customer service as their main responsibility. This position involves scheduling, assigning duties, coaching, developing direct reports, and refining processes to maximize efficiency to create an inclusive, customer-focused environment. This role drives consistency, efficiency, and excellence, providing data-driven recommendations while embedding customer experience into the organizational culture.

Key Responsibilities

  • Creates the schedule for direct reports to ensure coverage of tasks and duty rotations in collaboration with other teams; manages and develops direct reports by auditing their completed tasks for accuracy, providing regular feedback, and coaching through one-on-one meetings to enhance performance and motivation; recommends new hires, promotions, salary reviews, and disciplinary actions, including termination; ensures a collaborative team approach in accomplishing work.

  • Listens to and responds to customer complaints, escalations, and complex issues; observes, evaluates, and provides feedback on staff interactions with both external and internal customers.

  • Recognizes and recommends process improvements to gain efficiencies; publishes and regularly reviews scripts and workflow documentation for system and business practices; seeks out and utilizes innovative opportunities for improved practices when applicable.

  • Represents the team on various Citywide, department, or division committees and teams; partners closely with relevant stakeholders to establish strong rapport and communication; oversees the consistent application of organizational policies and procedures.

Qualifications

Experience: Four years of customer service experience is required, preferably in a related setting. One or more years experience leading or supervising customer service team members is preferred.

Education: A bachelor's degree or equivalent ina related field is required. Relevant work experience with progressively increasing responsibilities within the field or a related field may be substituted for education.

Licenses & Certifications: Depending on the nature of the assigned work, a valid driver's license and a favorable driving record may be required.

Language: Proficiency in verbal and written English language is required. Additional proficiency in Spanish and American Sign Language is preferred.

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