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Level Jobs Jobs (NOW HIRING)

Boyne Resorts

Level 2 Cook

Newry, ME · On-site

$21.50/hr

Overview As a Level 2 Cook you can earn up to $21.50/hr and will execute most kitchen duties for both restaurants and banquets, for any meal period, with efficiency and accuracy, with limited ...

Burger Boat Company

Electrician, Level 3

Manitowoc, WI · On-site

$27.60 - $36/hr

Electrical employees are categorized into three different skill levels beginning with level 1, with the highest level being 3. The advancement of an employee to a higher skill/wage level shall be ...

NxT Level

Senior Multiplayer Engineer(C++)

San Francisco, CA · On-site

$122K - $167K/yr

Experience with UDP, bit-level serialization, delta compression, and other techniques for developing efficient network code for real time games * Be comfortable integrating with external backend ...

NxT Level

Gaming Recruiter

Brentwood, TN · On-site

Nxt Level is a team of world-class head hunters. We recruit for some of the best brands in the world. As we grow, we have taken on new clients ranging from technology to video games. We have recently ...

Richemont

Watchmaker - Level 4

Fort Worth, TX · On-site

A watchmaker level 4 can be assigned to the following departments based on technical abilities: Workshop, Diagnosis, Dismantling, Case preparation, Polishing. RESPONSIBILITIES Movement repair:

Ignite IT

Senior Level Developer

Suitland, MD · On-site

$58.75 - $77.50/hr

The Senior-Level Developer will actively participate in system discovery, contribute to development of a structured systems inventory, and support creation and execution of phased migration plans ...

NxT Level

Recruiting Lead

Brentwood, TN

Nxt Level is a team of badass recruiters. We're headhunters and specialists in recruiting top talent in civil engineering, legal, and technology. We work with some of the world's leading companies ...

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Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC

Washington, DC • On-site

Full-time

Posted 21 days ago

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Washington DC, location. This is an exempt remote role.
Responsibilities Include:
  • Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.
  • Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
  • Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
  • Install, configure, and maintain workstation hardware, software applications, and operating systems.
  • Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
  • Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
  • Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
  • Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
  • Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
  • Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
  • Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
  • Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
  • Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction

Required Experience:
  • 2-4 years minimum Help Desk Administrtion experience.
  • Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
  • Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:
  • Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
  • Certifications: CompTIA A+ certification or higher

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