ZipRecruiter

Log In

1

Level 2 It Support Engineer Jobs in Georgia (NOW HIRING)

MergeIT

Desktop Support Engineer - Smyrna, GA

Smyrna, GA · On-site

$34/hr

Our enterprise-level client is seeking to add a Desktop Support Engineer to the team in Smyrna, GA ... Provide onsite or remote Level 2 IT technical support. * Manage and respond to support tickets ...

Cajun Operating Company

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ...

HLBMA LLC

IT Support Engineer II

Ellabell, GA · On-site

The IT Support Engineer II supports the delivery, maintenance, and continuous improvement of both ... Support service level agreement (SLA) tracking and ensure adherence to performance expectations

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

CorDx

IT Support Engineer

Alpharetta, GA

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

Spectra Defense

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer who thrives in a communicative, collaborative, and fast‑moving environment ... * 2-3 years of hands‑on IT support or IT service desk experience * Ability to independently ...

Tier4 Group

IT Engineer - Genius Bar

Atlanta, GA · On-site

East Cobb - near Truist Park Onsite Full Time We're looking for an experienced Level II IT Engineer ... You'll provide both walk-up and escalated technical support, deliver white-glove service for end ...

New

Unifi

Senior IT Support Engineer

Atlanta, GA · On-site

Prioritize requests based on business impact and service level expectations * Document ... Must be able to pass a pre-employment drug screen and background check * 2-5 years of experience in ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

next page

Showing results 1-20

All JobsLevel 2 It Support Engineer JobsLevel 2 It Support Engineer Jobs in Georgia

Level 2 It Support Engineer information

What is a Level 2 IT Support Engineer?

Level 2 IT Support Engineers are technical professionals who handle more complex IT issues that cannot be resolved by first-line (Level 1) support. They diagnose and troubleshoot hardware, software, and network problems, often working directly with users and escalating the most challenging issues to Level 3 specialists if needed. Their responsibilities include in-depth problem analysis, remote or onsite support, and ensuring efficient resolution to minimize downtime. Level 2 engineers also document solutions, contribute to knowledge bases, and may assist in training junior staff. They play a key role in maintaining smooth IT operations within organizations.

What are the key skills and qualifications needed to thrive as a Level 2 IT Support Engineer?

To thrive as a Level 2 IT Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are commonly expected. Excellent communication, patience, and problem-solving skills help you efficiently resolve user issues and collaborate with colleagues. These competencies ensure timely resolution of complex technical problems, minimizing downtime and maintaining business productivity.

How does a Level 2 IT Support Engineer typically interact with other IT teams and end-users?

Level 2 IT Support Engineers often act as a bridge between Level 1 support staff and more specialized IT teams. They handle escalated issues that require deeper technical expertise, collaborating closely with Level 1 technicians to gather background information and with Level 3 engineers or system administrators for advanced troubleshooting. Regular communication with end-users is also a key part of the role, as Level 2 engineers must provide clear updates, set expectations, and ensure issues are resolved efficiently. This collaborative environment helps build strong problem-solving skills and offers exposure to various IT domains, supporting career growth.

What is the difference between Level 2 It Support Engineer vs Level 1 It Support Technician?

AspectLevel 2 It Support EngineerLevel 1 It Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ often sufficient
ResponsibilitiesAdvanced troubleshooting, network issues, escalationsBasic support, password resets, hardware setup
Work EnvironmentHelpdesk, on-site, remote supportHelpdesk, on-site, remote support
SkillsNetworking, OS troubleshooting, problem escalationBasic hardware/software support, customer service

The Level 2 It Support Engineer typically handles more complex issues, requiring advanced skills and certifications, while the Level 1 It Support Technician focuses on basic support tasks. The roles often overlap in work environment but differ in responsibility scope and technical expertise.

What cities in Georgia are hiring for Level 2 It Support Engineer jobs?

Cities in Georgia with the most Level 2 It Support Engineer job openings:

Level 2 It Support Engineer jobs near you

Desktop Support Engineer - Smyrna, GA

Smyrna, GA • On-site

Merge IT
IT Services • 201 - 500 employees
Learn more about Merge ITexternal

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Merge IT is seeking a Desktop Support Engineer to join their enterprise-level client in Smyrna, GA. The role involves providing Level 2 IT technical support, troubleshooting hardware and software issues, and managing support tickets in a corporate IT environment.
Responsibilities:
• Provide onsite or remote Level 2 IT technical support.
• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
• Troubleshoot hardware and software issues related to Windows 11 devices.
• Escalate unresolved issues to the appropriate support teams.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Document resolutions and follow standard IT support procedures.
Qualifications:
Required:
• 3+ years of experience in a Level 2 IT support role.
• Strong troubleshooting and communication skills.
• Solid understanding of IT support practices in a corporate setting.
• Experience documenting support activities and following escalation procedures.
Preferred:
• Experience using Remedy (Helix) or similar ticketing tools.
• Familiarity with ITIL best practices.
• CompTIA A+ or ITIL Foundation certification (not required, but a plus).
• Prior experience in an enterprise or large corporate IT environment.
• Excellent customer service and technical documentation skills.
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply