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Level 2 It Support Engineer Jobs in Delaware (NOW HIRING)

Aespatech

Sr. Support Engineer

Wilmington, DE · On-site

Company Description AespaTech located in Beachwood, Ohio is an Information Technology Recruiting ... He labeled this role a Level 2 / Level 3 support person for the Research Team. So someone who can ...

Aespatech

Sr. Support Engineer

Wilmington, DE · On-site

Company Description AespaTech located in Beachwood, Ohio is an Information Technology Recruiting ... He labeled this role a Level 2 / Level 3 support person for the Research Team. So someone who can ...

Winner Automotive Group

IT SUPPORT SPECIALIST

Dover, DE · On-site

$20 - $25/hr

... 2-4 years of IT support or systems administration experience Working knowledge of Windows desktop environments, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and Active Directory Strong hardware ...

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

... scientists, engineers, researchers, IT teams, and software vendors. Key Responsibilities ... Provide Tier 2 support for R&D applications, including ELN, LIMS, Document Management Systems, and ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

U.S. Navy

IT Support Specialist

Ellendale, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Claymont, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Dover, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Dagsboro, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Delaware City, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

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Level 2 It Support Engineer information

What is a Level 2 IT Support Engineer?

Level 2 IT Support Engineers are technical professionals who handle more complex IT issues that cannot be resolved by first-line (Level 1) support. They diagnose and troubleshoot hardware, software, and network problems, often working directly with users and escalating the most challenging issues to Level 3 specialists if needed. Their responsibilities include in-depth problem analysis, remote or onsite support, and ensuring efficient resolution to minimize downtime. Level 2 engineers also document solutions, contribute to knowledge bases, and may assist in training junior staff. They play a key role in maintaining smooth IT operations within organizations.

What are the key skills and qualifications needed to thrive as a Level 2 IT Support Engineer?

To thrive as a Level 2 IT Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are commonly expected. Excellent communication, patience, and problem-solving skills help you efficiently resolve user issues and collaborate with colleagues. These competencies ensure timely resolution of complex technical problems, minimizing downtime and maintaining business productivity.

How does a Level 2 IT Support Engineer typically interact with other IT teams and end-users?

Level 2 IT Support Engineers often act as a bridge between Level 1 support staff and more specialized IT teams. They handle escalated issues that require deeper technical expertise, collaborating closely with Level 1 technicians to gather background information and with Level 3 engineers or system administrators for advanced troubleshooting. Regular communication with end-users is also a key part of the role, as Level 2 engineers must provide clear updates, set expectations, and ensure issues are resolved efficiently. This collaborative environment helps build strong problem-solving skills and offers exposure to various IT domains, supporting career growth.

What is the difference between Level 2 It Support Engineer vs Level 1 It Support Technician?

AspectLevel 2 It Support EngineerLevel 1 It Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ often sufficient
ResponsibilitiesAdvanced troubleshooting, network issues, escalationsBasic support, password resets, hardware setup
Work EnvironmentHelpdesk, on-site, remote supportHelpdesk, on-site, remote support
SkillsNetworking, OS troubleshooting, problem escalationBasic hardware/software support, customer service

The Level 2 It Support Engineer typically handles more complex issues, requiring advanced skills and certifications, while the Level 1 It Support Technician focuses on basic support tasks. The roles often overlap in work environment but differ in responsibility scope and technical expertise.

What cities in Delaware are hiring for Level 2 It Support Engineer jobs?

Cities in Delaware with the most Level 2 It Support Engineer job openings:

Level 2 It Support Engineer jobs near you

Deskside Support Engineer

Wilmington, DE • On-site

Echo IT Solutions, Inc.
See more jobs at Echo IT Solutions, Inc.external

Other

Posted 12 days ago

Job description

NOW OPEN | IT DESKSIDE SUPPORT ENGINEER

Looking for a hands-on Deskside/Field IT Support Engineer to provide on-site technical support in a healthcare environment and keep critical operations running smoothly.

Wilmington, DE 19801 | Onsite / Field-Based
Contract | 

Key Requirements:
• 4+ years Deskside / Field IT Support
• Windows Desktop & Laptop Troubleshooting
• Hardware & Peripheral Break/Fix
• Printers, Monitors, Docking Stations & Workstations
• IMAC – Install, Move, Add, Change
• Device Deployment, Refresh & Replacement
• Basic Networking Troubleshooting
• ServiceNow / ITSM experience
• Enterprise / Healthcare IT experience preferred
• Smart Hands & Onsite Incident Resolution
• Asset Tracking & Lifecycle Management
• Business Hours + On-Call / Extended Support

Ideal candidate: A strong hands-on IT professional who can resolve on-site issues quickly, work directly with end users, and follow healthcare security and safety standards.

Interested candidates—send your updated resume today!

Apply