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Level 2 It Support Engineer Jobs in Colorado (NOW HIRING)

Urban Sky

IT Support Engineer

Denver, CO · On-site

They are seeking an IT Support Engineer to enhance their IT environment, ensuring smooth operations ... Responsibilities : • Provide Tier 1 and Tier 2 IT support for employees, including ...

Urban Sky

IT Support Engineer

Denver, CO · On-site

Our team consists of engineers, makers, developers, and doers who believe in the power of human ... Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software ...

Hub Orion

IT Support Engineer

Denver, CO · On-site

$60K - $65K/yr

... Tier 2 Support Engineer, Desktop Support Engineer) to provide responsive technical support and ... Respond to client requests within established Service Level Agreement (SLA) expectations, including ...

Hub Orion

IT Support Engineer (Colorado-Based)

Denver, CO · On-site

$60K - $65K/yr

... Tier 2 Support Engineer, Desktop Support Engineer) to provide responsive technical support and ... Respond to client requests within established Service Level Agreement (SLA) expectations, including ...

Riot Platforms

IT Support Technician II

Denver, CO · On-site

$85K - $100K/yr

About this role The IT Support Technician II is an experienced technical support role responsible ... The role also serves as a technical resource and peer mentor to Level 1 technicians, helping ...

Beehive Industries

IT Support Technician II

Englewood, CO · On-site

$75K - $92K/yr

Provide timely communication and follow-up to ensure a high level of user satisfaction You have ... Experience supporting engineering, manufacturing, or regulated environments * Experience with CAD ...

Point Solutions Group

IT Support Technician II

Englewood, CO · On-site

$21.25 - $29.25/hr

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical ...

TEKsystems

IT Support Technician

Denver, CO

$20 - $25/hr

TITLE: IT Support Technician Position Overview The IT Support Technician provides over-the-phone ... Escalate Level 2+ issues to senior technicians or appropriate support groups. * Maintain a solid ...

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Level 2 It Support Engineer information

What is a Level 2 IT Support Engineer?

Level 2 IT Support Engineers are technical professionals who handle more complex IT issues that cannot be resolved by first-line (Level 1) support. They diagnose and troubleshoot hardware, software, and network problems, often working directly with users and escalating the most challenging issues to Level 3 specialists if needed. Their responsibilities include in-depth problem analysis, remote or onsite support, and ensuring efficient resolution to minimize downtime. Level 2 engineers also document solutions, contribute to knowledge bases, and may assist in training junior staff. They play a key role in maintaining smooth IT operations within organizations.

What are the key skills and qualifications needed to thrive as a Level 2 IT Support Engineer?

To thrive as a Level 2 IT Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are commonly expected. Excellent communication, patience, and problem-solving skills help you efficiently resolve user issues and collaborate with colleagues. These competencies ensure timely resolution of complex technical problems, minimizing downtime and maintaining business productivity.

How does a Level 2 IT Support Engineer typically interact with other IT teams and end-users?

Level 2 IT Support Engineers often act as a bridge between Level 1 support staff and more specialized IT teams. They handle escalated issues that require deeper technical expertise, collaborating closely with Level 1 technicians to gather background information and with Level 3 engineers or system administrators for advanced troubleshooting. Regular communication with end-users is also a key part of the role, as Level 2 engineers must provide clear updates, set expectations, and ensure issues are resolved efficiently. This collaborative environment helps build strong problem-solving skills and offers exposure to various IT domains, supporting career growth.

What is the difference between Level 2 It Support Engineer vs Level 1 It Support Technician?

AspectLevel 2 It Support EngineerLevel 1 It Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ often sufficient
ResponsibilitiesAdvanced troubleshooting, network issues, escalationsBasic support, password resets, hardware setup
Work EnvironmentHelpdesk, on-site, remote supportHelpdesk, on-site, remote support
SkillsNetworking, OS troubleshooting, problem escalationBasic hardware/software support, customer service

The Level 2 It Support Engineer typically handles more complex issues, requiring advanced skills and certifications, while the Level 1 It Support Technician focuses on basic support tasks. The roles often overlap in work environment but differ in responsibility scope and technical expertise.

Level 2 It Support Engineer jobs near you
Infographic showing various Level 2 It Support Engineer job openings in Colorado as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution.

IT Support Engineer

Denver, CO • On-site

Urban Sky
Aerospace Product and Parts Manufacturing • 11 - 50 employees
Learn more about Urban Skyexternal

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Urban Sky is a venture-backed aerospace startup focused on providing access to the stratosphere. They are seeking an IT Support Engineer to enhance their IT environment, ensuring smooth operations and compliance while supporting their mission-critical systems.
Responsibilities:
• Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues
• Support Windows and macOS workstations across a mixed fleet
• Own the daily ticket queue
• Assist with employee onboarding and offboarding, including device setup, account provisioning, and access removal
• Manage and support users in Microsoft 365
• Track, tag, and reconcile IT assets, including provisioning and spares management
• Implement CMMC controls and build the supporting evidence documentation
• Document procedures, fixes, and known issues to build out a scalable IT knowledge base
• Learn Urban Sky’s systems, security posture, and operating environment quickly enough to act independently
• Lead implementation of CMMC controls and evidence collection
• Take increasing ownership of user lifecycle management, device configuration, and access controls
• Build out the repeatable onboarding catalog: hardware spec, software stack by role, device management profiles, identity groups, communication channels, badge access
• Maintain on-site networks, conference room AV, and building security systems
• Participate in the build-out and growth of the IT department, with the option to take on supervisory responsibilities as the team scales.
Qualifications:
Required:
• 3+ years of hands-on IT support experience, ideally in a small-team or startup environment with limited established process
• Deep working knowledge of the Microsoft 365 ecosystem across identity, device management, collaboration, data protection, and endpoint security
• Troubleshooting experience in a mixed-fleet environment
• Experience implementing security controls and building evidence documentation against frameworks such as CMMC 2.0, NIST 800-171, or equivalent
• Strong written communication: capable of producing runbooks, KB articles, and compliance evidence that hold up under assessment
• Comfort working in ambiguity, able to self-direct work, prioritize independently, and ship pragmatic fixes before formal process exists
• Positive, can-do attitude and a willingness to take on projects that would typically be done by larger teams
Preferred:
• Experience supporting IT infrastructure for the US Government or in a defense contractor environment
• Prior experience supporting environments that handle controlled US Government information (CUI)
• Certifications related to IT and security: Security+, CISSP, CISM, or equivalent
• Prior experience mentoring or leading junior technicians
• Must be a US Citizen or equivalent work authorization (Permanent Resident or otherwise eligible to access controlled US Government information)
• Must be located near Denver, CO or willing to relocate
Company:
Urban Sky offers a revolution in remote sensing through the new stratospheric microballoon. Founded in 2019, the company is headquartered in Denver, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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