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Level 2 It Support Engineer Jobs in Alabama (NOW HIRING)

Merge IT

IT Support Engineer - Vance, AL

Vance, AL · On-site

Merge IT is seeking IT Support Engineers for an enterprise-level client in Vance, AL. The role involves providing technical support in a 'Tech Bar' setting for a large manufacturing facility ...

Merge IT

IT Support Engineer - Vance, AL

Vance, AL · On-site

Merge IT is an enterprise-level IT service provider seeking to add an IT Support Engineer to their team in Vance, AL. The role involves providing deskside support for end users, troubleshooting ...

Merge IT

IT Support Engineer - Vance, AL

Vance, AL · On-site

Merge IT is seeking to add an IT Support Engineer to their team in Vance, AL. The role involves ... level • Basic knowledge of device imaging, reimaging, and PC deployment best practices • ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices ... Maintain accurate IT asset inventory and lifecycle management * Support audit, compliance, and ...

Vaco LLC

IT Support Technician - Level 1

Cullman, AL · On-site

$19 - $26/hr

IT Support Technician Level I Job Summary Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will ...

All In Credit Union

IT Support Manager

Daleville, AL · On-site

$83K - $125K/yr

Two years of college education, completion of a specialized trade-specific program, or equivalent ... You will help shape the IT support experience, strengthen service delivery, and contribute to ...

All-in-Credit-Unio

IT Support Manager

Daleville, AL · On-site

$83K - $125K/yr

Two years of college education, completion of a specialized trade-specific program, or equivalent ... You will help shape the IT support experience, strengthen service delivery, and contribute to ...

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Level 2 It Support Engineer information

What is a Level 2 IT Support Engineer?

Level 2 IT Support Engineers are technical professionals who handle more complex IT issues that cannot be resolved by first-line (Level 1) support. They diagnose and troubleshoot hardware, software, and network problems, often working directly with users and escalating the most challenging issues to Level 3 specialists if needed. Their responsibilities include in-depth problem analysis, remote or onsite support, and ensuring efficient resolution to minimize downtime. Level 2 engineers also document solutions, contribute to knowledge bases, and may assist in training junior staff. They play a key role in maintaining smooth IT operations within organizations.

What are the key skills and qualifications needed to thrive as a Level 2 IT Support Engineer?

To thrive as a Level 2 IT Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are commonly expected. Excellent communication, patience, and problem-solving skills help you efficiently resolve user issues and collaborate with colleagues. These competencies ensure timely resolution of complex technical problems, minimizing downtime and maintaining business productivity.

How does a Level 2 IT Support Engineer typically interact with other IT teams and end-users?

Level 2 IT Support Engineers often act as a bridge between Level 1 support staff and more specialized IT teams. They handle escalated issues that require deeper technical expertise, collaborating closely with Level 1 technicians to gather background information and with Level 3 engineers or system administrators for advanced troubleshooting. Regular communication with end-users is also a key part of the role, as Level 2 engineers must provide clear updates, set expectations, and ensure issues are resolved efficiently. This collaborative environment helps build strong problem-solving skills and offers exposure to various IT domains, supporting career growth.

What is the difference between Level 2 It Support Engineer vs Level 1 It Support Technician?

AspectLevel 2 It Support EngineerLevel 1 It Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ often sufficient
ResponsibilitiesAdvanced troubleshooting, network issues, escalationsBasic support, password resets, hardware setup
Work EnvironmentHelpdesk, on-site, remote supportHelpdesk, on-site, remote support
SkillsNetworking, OS troubleshooting, problem escalationBasic hardware/software support, customer service

The Level 2 It Support Engineer typically handles more complex issues, requiring advanced skills and certifications, while the Level 1 It Support Technician focuses on basic support tasks. The roles often overlap in work environment but differ in responsibility scope and technical expertise.

Level 2 It Support Engineer jobs near you
Infographic showing various Level 2 It Support Engineer job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Support Engineer II

Birmingham, AL • On-site

The Solutions Team Inc
IT Services • 11 - 50 employees
Learn more about The Solutions Team Incexternal

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams

Requirements
Required Skills & Qualifications
  • 2-4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills
  • Live in Metro Birmingham Area

Preferred Qualifications
  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks
  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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