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Legal Software Customer Success Jobs (NOW HIRING)

BetterCloud

Customer Success Manager

New York, NY

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

Litera

$65K - $79K/yr

... crafting legal software to amplify impact and maximize efficiency. Developed by the best legal ... As a Customer Success Manager at Litera, you will be part of a dynamic team that is passionate ...

Litera Corp.

Customer Success Manager

Chicago, IL

$65K - $79K/yr

... crafting legal software to amplify impact and maximize efficiency. Developed by the best legal ... As a Customer Success Manager at Litera, you will be part of a dynamic team that is passionate ...

Litera

Customer Success Manager

Chicago, IL · On-site

$65K - $79K/yr

... crafting legal software to amplify impact and maximize efficiency. Developed by the best legal ... As a Customer Success Manager at Litera, you will be part of a dynamic team that is passionate ...

Litera

Customer Success Manager

Concord, NC · On-site

$65K - $79K/yr

... crafting legal software to amplify impact and maximize efficiency. Developed by the best legal ... As a Customer Success Manager at Litera, you will be part of a dynamic team that is passionate ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

EHS Insight

Customer Success Associate

Phoenix, AZ · On-site +1

AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WA EHS Software Customer Success Associate Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven ...

Implan Group LLC

Customer Success Manager Q22024

$60K - $70K/yr

Do you want to get in on the next phase of growth for a software company with an amazing brand ... We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on ...

ECFX

Customer Success Manager

Role Overview The Customer Success Manager is responsible for ensuring clients achieve maximum ... or legal software support experience preferred • Working knowledge of the legal technology ...

Motorola

Customer Success Advocate

Alberta, VA

Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.

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All JobsLegal Software Customer Success Jobs

Legal Software Customer Success information

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$11

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$47

How much do legal software customer success jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for legal software customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

Is being a CSM stressful?

Customer Success Managers (CSMs) in the legal software industry often face stress due to managing client relationships, meeting service expectations, and handling technical issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

How much does a CSM earn?

A Customer Success Manager (CSM) in the legal software industry typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those with specialized skills may earn higher salaries, often supplemented with bonuses or commissions.

What is the highest paying customer service job?

In customer service roles, executive-level positions such as Customer Service Director or Vice President often have the highest salaries, especially in large corporations. These roles typically require extensive experience, leadership skills, and may involve overseeing multiple teams or departments, with salaries reaching six figures or more.

What is the difference between Legal Software Customer Success vs Legal Software Support Specialist?

AspectLegal Software Customer SuccessLegal Software Support Specialist
Primary FocusClient retention, onboarding, and maximizing software valueTechnical troubleshooting and issue resolution
Required SkillsCommunication, relationship management, product knowledgeTechnical knowledge, problem-solving, software troubleshooting
Work EnvironmentCustomer-facing, proactive engagementTechnical support, reactive problem solving
Common CertificationsCustomer success or account management certificationsIT support or technical certifications

Legal Software Customer Success professionals focus on building strong client relationships, onboarding, and ensuring clients derive maximum value from the software. In contrast, Legal Software Support Specialists primarily handle technical issues and troubleshooting. Both roles require knowledge of legal software, but their daily tasks and skill sets differ significantly.

How much do CSMS usually make?

Customer Success Managers (CSMs) in legal software typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals with certifications and strong technical skills can earn higher salaries, often supplemented with bonuses or commissions.
Infographic showing various Legal Software Customer Success job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Tier 1 Software Customer Success Specialist

Tier 1 Software Customer Success Specialist

Next Step Systems

Tucson, AZ • On-site

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Tier 1 Software Customer Success Specialist, Tucson, AZ
As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with technical expertise. You always make amazing customer service your priority. Your attention to detail is impeccable, you learn quickly, and you have excellent communication skills. You have a great sense of pride in your work and strive to contribute to the overall success of the team at all times. You are comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You are driven to face challenges head-on with a sense of urgency and follow through to reach resolutions.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- First response to all customer requests.
- Serve as point-of-contact for customer-based training solutions.
- Perform a root-cause analysis on initial customer case submissions.
- Baseline testing of all relevant platforms.
- Continuous regression testing of all relevant platforms.
- Work through the designated support channels to resolve customer submissions in an expeditious manner.
- Provide detailed feedback as it relates to customer submissions both internally as well as externally.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Set up meetings or calls between existing customers and company.
- Stay up to date on documentation as enhancements are made.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
Skills, Knowledge, Ability, Experience
- 2 years of Technical Support experience is preferred.
- Knowledge of Microsoft Office.
- Ticketing System knowledge (Jira, Zendesk).
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 1 Software Customer Success Specialist, Technical Support, MS Office, Ticketing Systems, Jira, Zendesk, Customer Support, Solution Center Case Management Systems, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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