Learning Development Operations Jobs in Kansas City, MO

Description

If you are someone wanting to make a difference in the communities that we serve and join one of the strongest large banks in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services. 

Position Summary

Security Bank of Kansas City is dedicated to serving not only our customers but also investing in the growth, development, and advancement of our employees. The Organizational Learning & Development Specialist is responsible for leading organizational development efforts in the areas of career and leadership development, employee retention and succession and community engagement. This role will report directly to the SVP/Director of Learning & Development and will play a critical role in fostering strong relationships with key stakeholders, identifying, and developing development programs, enhancing our organizational culture, and driving employee advancement and engagement.

Essential Duties & Responsibilities

The duties include but are not limited to the following:

Organizational Development

• Assess the bank's opportunities to enhance organizational training and learning initiatives and identify opportunities for improvement.
• Develop and implement strategies that foster growth, inclusion, and retention. Support leadership in implementing diversity, equity, and inclusion initiatives within the bank.
• Collaborate with Human Resources to identify positions at-risk of turnover and proactively identify employees to develop and prepare for advancement.
• Facilitate current and new training solutions via in-person or Teams to meet needs of the bank.

Leadership and Collaboration

• Collaborate with department managers to align organizational development initiatives with overall business objectives.
• Foster a culture of collaboration, innovation, and continuous improvement within the organization.
• Develop curriculum for Management and Leadership programs that provide our employees with the opportunity to grow their knowledge, skill sets and advancement potential.
• Evaluate opportunities for leadership to interact and engage with employees that provides employees with an opportunity to provide feedback, ask questions and introduce themselves to leadership.

Employee Growth, Development and Advancement

• Using organizational data, create a career roadmap for employees to illustrate the vast advancement opportunities with the Bank.
• Utilizing data obtained by employee surveys, bring forward recommendations to enhance the employee experience.
• Develop a robust onboarding platform that creates a good first impression that follows the new hire through their first year of employment.

Evaluation and Continuous Improvement

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and impact of organizational development efforts.
• Monitor and evaluate program outcomes, collect feedback, and make data-driven recommendations for improvement.
• Evaluate the effectiveness of training programs through participant feedback, assessment results, and performance metrics.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance the impact of learning initiatives.
• Recommend and implement improvements to training content, delivery methods, and processes based on evaluation findings.
• Prepare regular reports and presentations to communicate progress, accomplishments, and areas for growth to senior leadership and stakeholders.
• Stay abreast of industry best practices and trends to ensure the Bank's learning and development remain relevant and competitive.

Community Engagement

• Develop and maintain relationships with community leaders, local organizations, and schools to understand Financial Literacy needs and opportunities.
• Identify community engagement opportunities that qualify for CRA credit.
• Identify, coordinate, and represent the Bank at community engagement Financial Literacy initiatives.

Learning Management System (LMS) Administration

• Oversee the administration of the bank's Learning Management System (LMS), including user management, content uploading, and reporting.
• Troubleshoot technical issues and provide user support to ensure smooth operation of the LMS.
• Additional duties/tasks as assigned

Requirements

Required Skills & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly effective and professional interpersonal, verbal and written communications skills
• Strong communication skills to include active listening, presentation, writing, interpersonal, and networking skills.
• High energy and positive attitude; willing to do what it takes to get the job done  
• Ability to keep accurate, orderly files and records
• Flexible, adaptable, ability to accept change positively and inspire the same in others
• Excellent project management skills with the ability to balance multiple projects and/or issues
• Highly organized, self-motivated, and detail-oriented
• Excellent customer service abilities with strong follow-up skills
• Ability to build and maintain relationships with diverse stakeholders.
• Ability to remain flexible and adaptable in a rapid and ever-changing environment.
• Strategic thinker with the ability to develop and execute innovative initiatives that align with organizational goals.
• Passion for making a positive impact for our communities, employees, and supporting the bank's mission.
• Must be flexible to work before and/or after normal business hours, as necessary

Minimum Education & Experience

• Bachelor's degree in Organizational Development, Education, Business Administration, or related field. 
• Five+ years of firsthand experience developing, implementing and evaluating organizational learning, development and growth initiatives. 
• Strong understanding of adult learning styles, stakeholder engagement strategies, and organizational development practices.
• Experience with Learning Management Systems and executing continual adult learning strategies
• Strong proficiency in Microsoft Office applications

Valued, but not required skills & experience

• Master's Degree in Adult Learning or Education 
• Familiarity with OnCourse Learning Management System (LMS)
• Previous Banking or Financial Services experience. Familiar with the legal and regulatory environment a plus.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to walk, talk, see and hear. The general level of physical activity would be defined as sedentary. The employee is occasionally required to stand and frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Regular attendance and punctuality are necessary and essential functions.
• Cognitive/Mental Requirements: While performing the duties of this job, the employee is required to comprehend and use basic language, either written or spoken, to communicate information and ideas, both simple and complex. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations; also requires use of problem-solving skills including formulating and applying appropriate course of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying and dividing or more complex quantitative calculations. 
• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Other Information:

 Accommodations will be made to allow for meeting requirements when it does not place an "undue hardship" on Security Bank of Kansas City.

Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required.

Security Bank of Kansas City is an Equal Opportunity/Affirmative Action employer.