Learning Development Operations Jobs in Grand Rapids, MI

Job Summary:

The People & Culture Operations Specialist, Leadership Development (Specialist) is responsible for supporting the Leadership Development team and programs in all aspects of program management and coordination. The Specialist is responsible for including, but not limited to, supporting Leadership Development projects and programs, as well as interactions with Learning & Development (L&D) team members, National Business Line Program Sponsors, BDO business leaders and vendors contracted to support Leadership Development programs on project status, CPE documentation, platform maintenance, materials, and timelines.

Job Duties:

• Supports administrative aspects of nationally sponsored learning opportunities, including submitting training requests, managing materials, issuing pre/post work and CPE documentation
• Partners closely with internal resources to ensure requirements for Continuing Professional Education are met
• Gathers and documents logistics for live training events, including registration details and operational program agendas
• Coordinates closely with L&D to ensure proper documentation of curriculum-related content, pre-work, prerequisites, surveys, and diagnostic tools in the LMS with direction
• Schedules meetings with internal stakeholders and external vendors
• Serves as liaison between internal clients and external resources to ensure client goals are met
• Creates department resource pages using approved templates, navigation standards, and accessibility requirements
• Maintains the National Leadership Development program sites, including publishing course registration links, removing outdated information, and managing the course catalog
• Utilizes platforms and databases associated with National Leadership Development training to issue assessments, track participant progress, and provide reports
• Communicates assessment completion progress and next steps to stakeholders through status updates and reporting dashboards
• Monitors and maintains the Leadership Development email inbox, including message triage, categorization, and response routing
• Reviews all communications and collateral for grammar, punctation, and spelling accuracy
• Coordinates administration and tracking of diagnostic/placement tools
• Develops and maintains strong relationships with representatives of various business lines
• Anticipates and recommends solutions for problems interfering with deadlines and process improvements
• With direction, develops and maintains Power BI dashboards to support course management and learning program operations
• With direction, develops and maintains Power BI automated calendar reporting to support scheduling visibility and resource planning
• With direction, generates data on program participation, completion, and assessment data to support ROI measurement and program effectiveness reporting
• With direction, produces program status reports in accordance with program timelines and reporting standards
• Tracks internal processes and maintains records for operational continuity
• Other duties as required
  

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Associate degree or three (3) or more years of experience in an administrative, training or operations support role, required
• Bachelor's degree, preferred, major in Computer Science, Business Analytics, Communication, Business, or Management, preferred

Experience:

• One (1) or more years of experience in an administrative, training or operations support role with an Associate degree, OR three (3) or more years of experience in an administrative, training or operations support role without an Associate degree, required
• Experience in a professional services firm, preferred
• Experience with training program coordination, preferred

License/Certifications:

• N/A

Software:

• Proficient in the use of Microsoft Office Suite, required
• Advanced proficiency in PowerPoint, Word and Excel, required
• One (1) year of experience creating and maintaining Power BI reports and dashboards, preferred
• Advanced proficiency in Power BI, preferred
• Experience with maintaining SharePoint sites, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Professional, direct, and confident demeanor
• Ability to work with all levels of firm personnel to drive results
• Ability to balance and prioritize multiple responsibilities
• Excellent organizational skills and attention to detail
• Ability to work independently with strong problem-solving ability
• Excellent written and oral communication skills, including superior grammar, spelling, and punctuation
• Thrives under pressure and enjoys a fast-paced environment
• Knowledgeable of/familiarity with continuing professional education
• Understands training delivery logistics
• Flexibility to travel, as needed

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets
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