Learning Development Operations Jobs in Apex, NC

A LITTLE ABOUT US: 

At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. 

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities. 

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence. 

With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. 

Join our nationwide family and let us help you achieve your unique goals and dreams. 

WE OFFER: 

• Work Environment: Hybrid (2-3 days per week in office) in Garner, NC
• Compensation: $66,400 Fixed Annual Rate 
• Team Culture: Supportive, collaborative, and growth-focused culture. Members work closely, share ideas, and help each other to improve training and processes. Open communication, flexibility, and professionalism are valued, while leadership encourages innovation and recognizes individual strengths. The environment is positive, engaging, and fun.
• Work Schedule: Typically, 8 AM – 5 PM ET. Some travel is required, for intermittent overnight trips. 
• Retirement Plan: 401 K plan with employer match after one year of service. 
• Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave  
• Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses. 
• Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.  
• Job Mobility: Dungarvin’s multi-state footprint allows internal job mobility nationwide.  
• Mileage Reimbursement: $0.50 cents per mile  

Are you passionate about learning, leadership, and making an impact? We’re thrilled to announce an exciting opportunity for a Talent Development (TD) Supervisor to lead a dynamic regional training team at Dungarvin! In this vital role, you'll drive impactful orientation and ongoing training programs, directly supporting our Operations teams and empowering employees to grow their skills and careers. 

As TD Supervisor, you'll lead a team of trainers across multiple sites, ensuring consistent, compliant, and engaging training experiences. You’ll also help shape the future of the Talent Development department; this role is a great fit for someone ready to grow into future strategic or leadership opportunities. 

What You’ll Do: 

• Lead & Coach: Supervise regional training staff, provide ongoing coaching, and support professional development through evaluations and mentorship. 
• Drive Training Excellence: Oversee New Staff Orientation (NSO) and continuing education programs to ensure timely, high-quality delivery. 
• Design & Develop: Create and update engaging training content, manuals, and resources aligned with adult learning principles. 
• Collaborate Cross-Functionally: Work with Operations, HR, and leadership teams to identify skill gaps and prioritize training initiatives. 
• Ensure Compliance: Maintain instructor certifications and ensure all training aligns with policies, regulations, and Dungarvin’s service philosophy. 
• Track & Improve: Monitor training effectiveness using feedback and key metrics like completion rates, certifications, and learner satisfaction. 
• Leverage Technology: Utilize Learning Management Systems and training software to deliver, track, and analyze training across multiple locations. 
• Maintain Records: Ensure accurate documentation of training activities, certifications, and billing (where applicable). 

If you’re ready to lead with purpose and help build a culture of learning and growth, we want to hear from you! 

MUST HAVE: 

• Work Experience: 2+ years of experience or education in staff training or developing training programs and curricula. 
• Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Outlook), virtual platforms (Zoom, Teams, GoToMeeting), and familiar with e-learning tools, Learning Management Systems (e.g., Relias, Cornerstone), and content authoring software (e.g., Articulate, Canva).  
• Leadership Skills: Strong leadership and team management abilities. 
• Training Design Expertise: Proven experience in developing and implementing effective training programs using adult learning principles and instructional design best practices. 
• Physical requirements: Instructors must demonstrate physical coordination and skill, which may include the ability to maintain balance while moving or being pushed or pulled. They must also be able to lower themselves into a half- squat position while keeping their back straight. 

NICE TO HAVE: 

• Training & Certifications: Certified (or willing to become certified) in CPR, CBRF First Aid, Fire Safety, Standard Precautions, CPI/MANDT, and other required Dungarvin or state trainings. 
• Regulatory Knowledge: Familiarity with care industry regulations and compliance standards such as HIPAA, OSHA, CBRF, and Medicaid. 
• Relevant Experience: Previous work in human services, healthcare, or developmental disabilities, with direct experience or strong understanding of the populations served, including developmental disabilities and mental health. 

SKILLS CRITICAL FOR SUCCESS: 

• Leadership & Coaching: Guide and inspire training teams through clear direction, regular feedback, and mentoring to support growth and accountability. 
• Communication: Deliver clear, engaging messages and training materials, adapting communication style for diverse audiences and active engagement. 
• Data-Driven Improvement: Use learner feedback and key performance metrics to assess effectiveness and continuously improve training outcomes. 
• Collaboration & Alignment: Partner with HR, compliance, operations, and leadership to ensure training strategies support organizational goals. 
• Adaptability & Initiative: Anticipate learning needs, respond to change, and take proactive steps to innovate and evolve training programs. 
• Needs Assessment & Project Management: Identify skill gaps and lead multi-region training projects through thoughtful planning, coordination, and execution. 
• Inclusion & Conflict Resolution: Foster inclusive learning environments and professionally address challenges or resistance in hybrid and remote settings. 
• Performance Measurement: Monitor training effectiveness through metrics such as delivery timeliness, trainee feedback, compliance tracking, and team development outcomes. 
• Strategic & Emotional Leadership: Demonstrate strategic thinking, emotional intelligence, change management, conflict resolution, and stakeholder collaboration to lead with impact.

WHY YOU’LL LOVE THIS ROLE: 

If you’re a relationship-driven Talent Development professional who enjoys coaching others, building trust, and being a steady resource for operational teams, this role offers the chance to make a meaningful impact across multiple states. You’ll serve as a go-to partner for Talent Development Specialists and state operations teams, helping ensure trainings run smoothly, compliance needs are met, and frontline staff feel supported and prepared. This position is a great fit for someone who can balance diplomacy with accountability, navigate difficult conversations with professionalism, and bring people together around shared goals while working in a purpose-driven environment that values communication, collaboration, and the importance of the work being done.

IMPORTANT INFORMATION: 

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass, Cambrian and Dungarvin are affirmative action and equal opportunity employers.

The deadline for internal applications is set for two weeks from the date of the job posting. 

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