Learning Development Operations Jobs in Tennessee

Position Overview:  

Fogelman Properties is seeking a strategic and forward-thinking Head of Learning & Development (L&D) to build, elevate, and oversee our training ecosystem. This role will lead the design, implementation, and continuous improvement of all learning initiatives company-wide—including programs delivered directly by this leader as well as those facilitated by others across the organization. 
 

The L&D leader will oversee all Learning Management Systems (LMS), partner with senior leaders to build developmental programs for new and existing managers, establish standardized learning paths for duplicative roles, and create a cohesive mentorship program across our properties. This individual will drive consistency, excellence, and engagement in all training activities while helping shape a culture of continuous learning. 

Key Responsibilities: 

Learning Strategy & Leadership 

• Develop and execute a holistic, company-wide learning and development strategy aligned with Fogelman’s business goals.
• Provide oversight and quality control for all training programs - both those facilitated by L&D and those delivered within other departments (Operations, Technology, HR, Marketing, Maintenance, etc.).
• Lead, manage, and configure all corporate LMS platforms, ensuring seamless adoption, reporting, content governance, and functionality. 

Training Programs & Role-Based Learning Paths 

• Create comprehensive learning plans for all duplicative roles (e.g., leasing consultants, maintenance technicians, property managers, etc.) to ensure consistency across all markets and assets.
• Partner with subject-matter experts to design or curate training content that supports both foundational and advanced competencies.
• Build scalable, blended learning solutions (live, virtual, on-demand, peer-led, and experiential). 

Manager Development 

• Facilitate the development of training for new-in-role managers, focusing on core leadership skills, operational excellence, coaching, and people management.
• Design growth-oriented development programs for middle managers, supporting succession planning and leadership pipeline objectives.
• Collaborate with Operations and the HR team to align leadership development with performance expectations and organizational needs. 

Mentorship & Talent Development Programs 

• Create and manage a formal mentorship program across properties, pairing team members to foster growth, knowledge sharing, and internal career progression.
• Monitor program effectiveness through tracking, feedback loops, and measurable outcomes. 

Cross-Functional Partnership & Standardization 

• Work closely with Operations, HR, Property Teams, and Senior Leadership to identify training needs and build standardized processes across business areas.
• Ensure consistency in onboarding, role transitions, compliance training, and skills development.
• Support change management efforts by ensuring the delivery of training aligned with new initiatives, systems, or organizational transformations. 

Measurement & Continuous Improvement 

• Establish KPIs and feedback systems to evaluate training effectiveness and ensure ROI on learning initiatives.
• Use data to inform improvements, content enhancements, and future development priorities.
• Stay current with industry trends and best practices in L&D, multifamily real estate, adult learning, and LMS technologies. 
   

Qualifications: 

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field; Master’s degree preferred.
• 8+ years of progressive experience in learning & development; experience in property management, hospitality, or multi-site operations strongly preferred.
• Proven experience leading company-wide training programs, LMS administration, and leadership development.
• Demonstrated success developing learning strategies and role-based learning paths.
• Strong facilitation skills with the ability to engage both in-person and virtual audiences.
• Excellent project management, communication, and relationship-building skills.
• Strategic mindset with the ability to execute at both conceptual and tactical levels.