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Learning Content Editor Jobs in New York (NOW HIRING)

Wipro Limited

Sr. Content Editor

Manhattan, NY · On-site

$45K - $110K/yr

Job Title: Sr. Content Editor City: New York City State/Province: New York Posting Start Date: 8/27 ... Update job knowledge by participating in self learning opportunities and maintaining personal ...

Wipro Technologies

Sr. Content Editor

Manhattan, NY · On-site

$45K - $110K/yr

Update job knowledge by participating in self learning opportunities and maintaining personal ... Content Mgt./ Web Publishing(Digital).Experience: 3-5 Years. The expected compensation for this ...

Katten

Technology Learning Specialist

New York, NY · On-site

Develop technology training videos and e-learning assets using Camtasia or similar tools, including scripting, screen recording, editing, captioning, quality review, and publishing content for use in ...

Katten

Technology Learning Specialist

New York, NY · On-site +1

Develop technology training videos and e-learning assets using Camtasia or similar tools, including scripting, screen recording, editing, captioning, quality review, and publishing content for use in ...

LinkedIn

Learning Designer

New York, NY · On-site

Experience creating and editing multimedia content, including video, audio, graphics, interactive assets, or digital learning materials Preferred Qualifications: * BA degree or equivalent practical ...

Metropolis

Learning Experience Designer

New York, NY

$80K - $90K/yr

Contribute to the production of high-quality video learning content, including assisting with scripting, storyboarding, and basic editing using AI-driven and traditional tools * Support the ...

Metropolis

Learning Experience Designer

New York, NY · On-site

$80K - $90K/yr

Contribute to the production of high-quality video learning content, including assisting with scripting, storyboarding, and basic editing using AI-driven and traditional tools * Support the ...

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Learning Content Editor information

What is the difference between Learning Content Editor vs Instructional Designer?

AspectLearning Content EditorInstructional Designer
CredentialsTypically requires a degree in education, communications, or related fields; certifications in editing or content development are commonRequires a degree in education, instructional design, or related fields; often holds certifications in instructional design or e-learning
Work EnvironmentFocuses on editing and refining educational content, often within publishing or corporate training teamsDesigns and develops instructional materials, working closely with subject matter experts and multimedia teams
Industry UsageUsed in publishing, e-learning, corporate training, and educational institutionsCommon in e-learning development, corporate training, higher education, and educational technology companies

While both roles involve working with educational content, Learning Content Editors primarily focus on editing and refining existing materials, ensuring clarity and accuracy. Instructional Designers develop and structure new learning experiences and curricula. Understanding these differences helps employers and job seekers identify the right role based on skills and career goals.

Infographic showing various Learning Content Editor job openings in New York as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 60% In-person, 20% Hybrid, and 20% Remote job distribution.

Sr. Content Editor

Manhattan, NY • On-site

Wipro Limited
Call Centers • 5 - 10K employees
Learn more about Wipro Limitedexternal

$45K - $110K/yr

Full-time

Medical, Dental, PTO

Posted 13 days ago

Key responsibilities

  • Support the process by managing transactions according to quality standards and resolving client issues either directly or through escalation.

  • Record, track, and document all client queries, problem-solving steps, and resolutions, and follow standard procedures to ensure SLA compliance.

  • Provide product support by diagnosing client queries, guiding users through solutions, and maintaining logs and records of customer interactions.

Wipro rating

7.2

Company rating: 7.2 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Job Title: Sr. Content Editor
City: New York City
State/Province: New York
Posting Start Date: 8/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
͏
Do
  • Support process by managing transactions as per required quality standards
    • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    • Update own availability in the RAVE system to ensure productivity of the process
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Follow standard processes and procedures to resolve all client queries
    • Resolve client queries as per the SLAâÃ,€Ã,Â's defined in the contract
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Maintain and update self-help documents for customers to speed up resolution time
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by complying with service agreements

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  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâÃ,€Ã,™ and clientsâÃ,€Ã,™ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

͏
  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏
Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Content Mgt./ Web Publishing(Digital).
Experience: 3-5 Years.
The expected compensation for this role ranges from $45,000 to $110,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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