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Lead Service Line Manager Jobs in Michigan (NOW HIRING)

Aramark

Shift Lead - Kent County

Grand Rapids, MI · On-site

$15 - $20.50/hr

Completion of any task requested by a supervisor or member of the Aramark management team. * Lead all aspects of and advise the employees working on the line to ensure timely and effective service ...

Aramark

Shift Lead - Kent County

Grand Rapids, MI · On-site

$15 - $20.50/hr

Completion of any task requested by a supervisor or member of the Aramark management team. * Lead all aspects of and advise the employees working on the line to ensure timely and effective service of ...

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Lead Service Line Manager information

What is a lead service line manager?

Lead Service Line Managers are professionals responsible for overseeing a specific service line within an organization, ensuring that it operates efficiently and delivers high-quality results. They coordinate teams, manage budgets, set strategic goals, and drive improvements within their service line. Their role often involves collaborating with other departments, monitoring performance metrics, and implementing best practices to enhance service delivery. Lead Service Line Managers play a crucial role in aligning their service line's objectives with the overall goals of the organization.

What are the key skills and qualifications needed to thrive as a lead service line manager?

To thrive as a Lead Service Line Manager, you need strong leadership, strategic planning abilities, and deep knowledge of the specific service line, often supported by a relevant bachelor's degree and experience in management. Familiarity with project management tools, enterprise resource planning (ERP) systems, and industry certifications such as ITIL or Six Sigma are typically required. Exceptional communication, problem-solving, and stakeholder management skills make someone stand out in this position. These skills and qualifications are vital for ensuring efficient service delivery, driving business growth, and leading teams to achieve organizational objectives.

How does a lead service line manager typically collaborate with other departments to ensure seamless service delivery?

A Lead Service Line Manager works closely with cross-functional teams such as operations, sales, IT, and finance to ensure that service offerings meet client expectations and organizational goals. Regular coordination meetings and status updates help align priorities, address challenges, and implement improvements. This role often acts as a bridge, translating client feedback into actionable initiatives and facilitating communication between front-line staff and executive leadership. Effective collaboration is essential for maintaining high service standards and driving continuous process enhancements.

What is the difference between Lead Service Line Manager vs Water Distribution Supervisor?

AspectLead Service Line ManagerWater Distribution Supervisor
CredentialsRelevant certifications in water systems, project managementWater system certifications, operational licenses
Work EnvironmentOffice and field work managing service line projectsField supervision of water distribution crews
Industry UsageUtility companies, municipal water departmentsWater utility operations, municipal agencies

The Lead Service Line Manager focuses on overseeing service line replacement projects, ensuring compliance and quality. The Water Distribution Supervisor manages daily operations of water distribution systems and crews. While both roles require water system knowledge and certifications, the Lead Service Line Manager emphasizes project management and customer service, whereas the Water Distribution Supervisor concentrates on operational oversight and safety.

What cities in Michigan are hiring for Lead Service Line Manager jobs?

Cities in Michigan with the most Lead Service Line Manager job openings:

Infographic showing various Lead Service Line Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Director of Rehabilitation Services Service Line

Flint, MI

McLaren Medical Group
1 - 5K employees
Learn more about McLaren Medical Groupexternal

Full-time

Posted 18 days ago

Job description

Position Summary:   The director is responsible for establishing and directing the overall mission, vision and values of the assigned Physical Medicine and Rehabilitation (PMR) services.  This includes overseeing administrative, financial, compliance, quality improvement, customer satisfaction, and program development in accordance with established policies and standards. Areas of responsibility can include physical therapy, occupational therapy, recreation therapy, speech-language pathology, inpatient rehabilitation, outpatient services and other assigned specialty areas.  The director shall work in coordination with McLaren Health Care subsidiary leadership to achieve health system goals and objectives and represent the service line to physicians, administrators, community/government leaders, professional peers, and the public as needed. Inpatient rehabilitation responsibilities will include nursing, therapy services, PPS, liaisons and a dyad partnership with Chief Medical Director. This position will have  reporting to the Vice President of Operations for Hospital Based Services for MMG. .

Essential Functions and Responsibilities:
1.    Develops and implements a PMR service line organization plan to ensure that services provided are the best value in health care as defined by quality outcomes and cost. 
2.    Demonstrates understanding and competence in all areas of Evidence-Based Leadership including leader rounding, thank you notes, stoplight reports, 30/90 day conversations, leadership development institutes, linkage grids, skills validation, AIDET and High-Middle-Low conversations.  
3.    Develops, interprets and administers service line policies, procedures, protocols, rules, regulations, and instructions.  
4.    Plans and administers directly or through manager/supervisor personnel, the effective management and delivery of PMR services in accordance with all hospital, system and regulatory agency standards.  
5.    Promotes a positive engaging work environment for Directors and Managers, students, and patients.  Mentors or coaches direct reports to ensure a patient-centered approach.  
6.    Ensures that Directors and Managers have the processes, systems, tools, and equipment needed to perform job functions. 
7.    Develops capital and operating budgets in order to meet agreed-upon service line goals and objectives.  Implements appropriate methods to monitor adherence to budgets and resolve variances.  
8.    Seeks to improve quality of services by developing hospital based QAPI initiatives and competencies within scope of practice. 
9.    Models a culture of customer service excellence, as evidenced by patient satisfaction, employee satisfaction, and physician satisfaction results. 
10.    Selects, develops, trains, disciplines, and evaluates staff on performance and competency. 
11.    Responsible for overseeing new program development within the field of PMR services  and marketing to meet needs of the patient/community and physicians. 
12.    Responsible for knowledge and expertise of current standards of practice and emerging practice developments in the rehabilitative field. 
13.    Serves as resource for resolving complex problems and investigating and recommending corrective actions in response to incident reports and/or patient complaints.  
14.    Collaborates with other hospital administrators and department leaders to promote cooperation and efficiency in striving to improve the overall patient care experience. 
15.    Represents PMR  while serving on multiple hospital committees working together as a team to improve processes.    
16.    Performs other related duties as required and directed.
 

Required Qualifications:
    Bachelor's degree in Health Care Administration, Business Administration or related field.  
    Masters degree or must complete Master's Degree in Health Care Administration, Business Administration or related field within 18 months of starting position.
    Minimum of five (5) years of progressive leadership experience in hospital, health system, or healthcare consulting environments..

Preferred:  
    Executive-level experience leading integrated Physical Medicine and Rehabilitation service lines across multi-hospital systems.
    Experience working in a dyad leadership model with physician executives.
    Demonstrated success in system integration, service-line growth, and physician alignment.
 

Additional Information
  • Schedule: Full-time
  • Requisition ID: 26004851
  • Daily Work Times: 8:00am-5:00pm
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No

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