Lead Process Automation Engineer Jobs in Massachusetts

RPA & Insurance Portal Automation Engineer

Boston, United States | Posted on 05/20/2026

ATS+Partners is seeking an RPA &Insurance Portal Automation Engineer to own the robotic process automationlayer of the City of Brockton's AI automation initiative, with a specific focuson the insurance carrier portal interactions and reconciliation workflows thatrepresent the most operationally complex component of the engagement. Thiscontractor addresses a critical gap against Comparative Criterion B of the RFP,which requires demonstrated experience automating Vehicle InsuranceReconciliation and, advantageously, Health Insurance Reconciliation.

Many of the City's insurance carrier portals,state licensing databases, and vendor registration systems expose noprogrammatic API, requiring a capable RPA practitioner who understands how tobuild reliable, supervised automations that interact with live web interfaces.The contractor will design, build, test, and deploy UiPath and/or PowerAutomate workflows that retrieve insurance certificates directly from carrierportals, validate coverage data against the City's fleet registry, and supporthealth insurance enrollment reconciliation against carrier billing records -all within a compliance-controlled Azure Government Cloud environment.

PRIMARY RESPONSIBILITIES

• Design and develop UiPath or Power Automate RPAworkflows for Vehicle Insurance Certificate Reconciliation, includingauthenticated session management with carrier portals and direct certificateretrieval.
• Build and maintain the insurance coverage matrix:per-vehicle coverage tracking, expiration date monitoring, and automated90/60/30-day renewal alert generation.
• Implement intelligent RPA (iRPA) using semantic elementtargeting so automations are resilient to carrier portal UI changes - targetingelements by role and label, not screen coordinates.
• Establish and manage a supervised execution frameworkfor the initial 50+ executions of each portal automation, documenting pass/failbehavior before transitioning to unattended operation.
• Build portal change detection monitors that alert theteam when a carrier portal's structure changes materially, preventing silentautomation failures in production.
• Implement ACORD certificate parsing logic for theinsurance reconciliation pipeline, handling layout variability across dozensofcarrier formats with pre- and post-OCR validation.
• Configure carrier authentication workflows that verifycertificate legitimacy through direct portal query, not reliance onself-submitted certificates alone.
• Support Health Insurance Reconciliation automation:build enrollment comparison logic identifying members billed but not enrolled,enrolled but not billed, tier mismatches, and dependent eligibilitydiscrepancies.
• Store all portal credentials in Azure Key Vault; ensureno credentials appear in automation scripts, configuration files, or logs.
• Log all portal sessions with full replay capability foraudit compliance; ensure RPA activity logs integrate with the Azure LogAnalytics immutable audit trail.
• Provide RPA workflow documentation, operator SOPs, andtroubleshooting guides for City IT staff responsible for monitoring automationsin Phase 5.

Requirements REQUIRED QUALIFICATIONS

• UiPath or PowerAutomate: 3+ years building and deploying production RPA workflows, includingunattended automation
• Insurance portalautomation: documented experience automating web interactions with insurancecarrier portals, including certificate of insurance retrieval or verification
• Credential andsecrets management: experience using Azure Key Vault, HashiCorp Vault, orequivalent for secure credential storage in RPA workflows
• ACORD forms orcertificate of insurance processing: experience with variable-formatinsurance document handling
• Azure cloud:working knowledge of Azure-hosted RPA infrastructure, Azure Active Directory,and service principal authentication
• Vehicle insuranceor fleet insurance data management: experience with fleet-level coveragevalidation, VIN-based tracking, or commercial auto insurance reconciliation
• API integration:ability to combine RPA with available APIs where they exist, using hybridAPI-plus-RPA patterns
• Intelligent RPA(iRPA): experience with semantic/AI-assisted element targeting for resilienceagainst portal UI changes
• Regulatedenvironment experience: prior work in government, insurance, or healthcareenvironments with compliance logging requirements

PREFERRED QUALIFICATIONS

• UiPath CertifiedProfessional Developer (UiARD) or equivalent certification
• Municipal orgovernment client experience: direct prior engagement with a city, county, orstate agency in an RPA or automation capacity
• Experienceautomating Massachusetts or New England insurance carrier portalsspecifically
• Documentpre-processing: experience with image quality assessment, deskewing, andformat normalization for scanned insurance certificates
• Health insuranceenrollment reconciliation: hands-on experience automating comparison ofcarrier billing against HR/enrollment records
• OCR integration:prior experience chaining RPA workflows with Azure AI Document Intelligenceor ABBYY Vantage for post-retrieval document extraction
• HIPAA experience:prior work on automation projects touching PHI, including BAA-governed dataenvironments
• Exception handlingdesign: experience building tiered exception queues and human-in-the-loopreview workflows within RPA platforms
• Power AutomateDesktop: experience building desktop flows for Windows-based governmentapplications without web interfaces
• Dashboard/monitoring: experience with UiPath Insights, Power BI, orequivalent for operational monitoring of RPA fleet performance

• Flexible, project-based consulting opportunities with the ability to work across diverse public, private, and nonprofit sector IT initiatives.
  
• Exposure to high-impact digital transformation, infrastructure modernization, cybersecurity, cloud, and AI-enabled projects that strengthen your portfolio and technical expertise.
  
• Collaborative partnership model that values consultant input, innovation, and professional autonomy while working alongside experienced client and project leadership teams.
  
• Competitive contractor compensation with opportunities for repeat engagements, long-term client relationships, and expansion into strategic advisory or technical leadership roles.