Service Advisor โ Lake Charles Toyota (Lake Charles, LA)
Location: Lake Charles Toyota, 3905 Gerstner Memorial Dr, Lake Charles, LA 70607. Lake Charles Toyota+1
Weโre hiring a high-output Service Advisor to own the customer experience from write-up to delivery. If you can set clear expectations, communicate like a pro, and keep a busy lane moving with zero surprises, this is your desk.
What Youโll Do
Greet customers, capture concerns, verify warranty/insurance, and build accurate estimates and timelines
Schedule appointments, manage RO flow, and coordinate with technicians for precise repair descriptions
Conduct walk-around inspections and test drives to validate concerns; present maintenance/repair options professionally
Provide status updates, approvals, and pick-up times; review final invoices and next-service recommendations
Ensure parts availability and RO accuracy; maintain CSI standards and follow dealership processes without exception
Use DMS/dispatch/scheduling tools to document, price, and close ROsโno loose ends
What You Bring
Elite customer service, communication, and problem-solving skills
Working knowledge of automotive systems and dealership service operations
Proficiency with industry software (DMS, online schedulers); fast, accurate documentation
Organizational discipline: multiple ROs, strict timelines, clean follow-through
Team mindset: collaborate with techs, parts, and management to hit goals
Preferred Background
Prior dealership Service Advisor/Writer experience (high-volume a plus)
ASE C1 Service Consultant or OEM training helpful (not required)
Valid driverโs license and clean driving record
Ready to lead a busy lane? Apply in person or onlineโLake Charles Toyota, 3905 Gerstner Memorial Dr, Lake Charles, LA 70607. Lake Charles Toyota
#ServiceAdvisor #FixedOps #AutomotiveCareers #ToyotaJobs #LakeCharlesJobs