Job Overview:
Pay Range: $41/hr - $46/hr
Requirement/Must Have:
- 1+ years of experience in a laboratory or IT support role.
- Good knowledge and understanding of GxP.
- Good knowledge of Computer System Validation.
- Good understanding of laboratory instruments and analytical techniques.
- Familiarity with lab software systems.
- Strong problem-solving and communication skills.
- Ability to work in a regulated environment and follow SOPs.
- Good knowledge of Ticketing systems (ServiceNow/Remedy etc).
- Good knowledge of the Problem/Deviation/Change/CAPA Management Process.
Responsibilities:
- Manage end to end lab system lifecycle including implementation, validation, maintenance, and decommissioning.
- Ensure compliance with SDLC, CSV, GxP, and regulatory standards.
- Handle system upgrades, patching, backup, archival, and audit readiness.
- Act as point of contact for vendors for installation support and issue resolution.
- Coordinate maintenance upgrades and ensure SLA and regulatory compliance.
- Manage vendor deliverables, documentation, and escalation handling.
- Understand lab workflows and align systems with business and regulatory requirements.
- Ensure compliance with GLP, GMP, GxP, and data integrity standards.
- Collaborate with QA, IT, and lab teams to support audits and process improvements.
- Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
- Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
- Act as a liaison between the lab and external entities.
- User Management Activities (e.g., User Creation, Modification & Deletions).
- Coordinate with Desktop support team for hardware-related PC/Network issues.
- Communicate with vendors during system hardware failures and other maintenance.
- Backup standalone and benchtop systems on a regular basis.
- Perform application software upgrades on standalone systems.
- Onboard and offboard lab systems.
- Coordinate monthly patching.
- Perform backup and restoration for lab systems.
- Update SOPs/WIs.
- Assist in troubleshooting software and hardware issues related to lab instruments.
- Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
- Help maintain audit trails and support data archival processes.
- Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
- Ensure systems are validated and maintained according to SOPs and validation protocols.
- Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
- Participate in cross-functional meetings to improve lab workflows and system performance.
- Support audits and queries from the lab IT side.
Qualification And Education:
- Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.