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Job Title - Contract Coordinator II

Location: Lake County, IL - Hybrid-onsite (3 days in-office)

Duration: 1 year - based on performance and business needs

Top 3 – 5 Skills Needed for each role

1. Demonstrates outstanding verbal and written communication skills.

2. Consistently provides customer service-focused outcomes through empathy, time management, active listening, emotional intelligence, and problem-solving.

3. Able to interpret regulations, follow specific guidance, and independently conduct contract and compliance reviews.

4. Exhibits excellent organizational skills and strong attention to detail.

5. Thrives in fast-paced environments, effectively managing multiple tasks while maintaining accountability and high standards.

Purpose

Describe the primary goals, objectives or functions or outputs of this position.

Economically and efficiently create and execute consulting and/or promotional speaker contracts commensurate with Client’s policies and objectives under tight timelines while adhering to a strict standard of business ethics and integrity. This position is responsible for contract creation, negotiation, and implementation to support client initiatives to deliver consulting and/or promotional speaker services to meet critical business needs and customer expectations. This position works closely with external consultants, speakers, institutions and internally with business stakeholders, Legal, OEC, among other groups. This position is responsible for creating and maintaining necessary contracting documentation according to departmental and company policies and procedures.

Responsibilities

• Responsible for compliance with applicable Client policies and procedures. Demonstrates knowledge of external guidelines (e.g., FDA, PhRMA) to ensure compliance.

• Responsible for negotiating and contracting for consulting and/or promotional speaking services in a timely manner.

• Identify, develop, and implement improved and standardized contracting practices to ensure the most efficient processes for the business. Educate key stakeholders on the same. Seek innovative solutions for the consulting and/or speaker process, develop action plans and participate in cross-functional teams.

• Requires broad range understanding of academic and industry experiences as they relate to consultant and speaker contracting

• Develop standard guidelines and updates associated with the consulting and/or speaker contracting process. In-depth knowledge of all compliance requirements and the implications of compliance incidents.

• Act as an interface for assigned therapeutic area globally. Provide support to ensure continuous improvement in consultant interface to ensure the best experience possible for our key opinion leaders and patients. Seek, develop, and establish business relationships with multiple groups across the organization including all areas of Legal, Commercial operations, medical affairs, R&D. Meet regularly with Stakeholders and support functions to ensure customer satisfaction and continuous improvement

• Seek, develop, and maintain business relationships with areas across the organization. Expert in the use of procurement tools including but not limited to; SAP, consulting and/or speaker program contracting systems, contract management. Proactive management of contracts, business stakeholders and consultants including, anticipation, resolution, and communication.

• Effectively develops and negotiates agreements with key opinion leaders, patients, and advocacy executives.

• Develops and maintains necessary files and records to maximize performance and ability to multi-task in a fast-paced environment without supervision. Understand and apply cultural awareness with US and OUS business entities.

Qualifications

• BA/BS preferred

• 3-5 years of experience processing high volumes of contracts and demonstrates a strong commitment to delivering exceptional customer service

• Must possess the appropriate level of skills necessary to effectively interface with all levels of employees and external HCPs, non-HCPs, and patients.

• Demonstrates ability to independently review and process standard contractual documentation, and seeks guidance for complex agreement types as necessary

• Experiences to include Negotiation, Project Management, and Contracting Experience

• Demonstrates good systems and business process aptitudes.

• Strong communication, presentation, and interpersonal skills and the desire to provide a high level of customer service

• Computer applications (word processing, spreadsheets, and presentations).

• What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? Experience and past roles would trump education requirements.

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”