Lab Instruments Field Service Engineer Jobs (NOW HIRING)

Nanoscience Instruments (NSI) sells and services sophisticated scientific instrumentation, in the field of microscopy, including scanning electron microscopes (SEM), surface science systems, transmission electron microscopy (TEM) accessories, and electro-spinning/spraying equipment.

Our products are utilized by universities, government labs, technology startups, and multinational corporations across the US and Canada. NSI enables innovation by providing complex instrumentation used in Nanotechnology R&D, advanced materials and surface sciences, material development and process applications.

We are currently seeking Field Service Engineers to perform hands‑on repairs and maintenance. We have positions in both Phoenix, AZ and Alexandria, VA.

Nanoscience Instruments (NSI) is seeking a hands‑on, customer‑focused Field Service Engineer to troubleshoot, perform maintenance, and repair advanced scientific instrumentation in office and at customer sites across North America. This role combines technical problem‑solving and robust customer interaction from someone willing to travel often and at times on short notice. Approximately a minimum of 25% of the position is travel related.

The ideal Service Engineer is intellectually curious, hands‑on, and a natural problem solver. Our products are multifaceted and require understanding of physics, electronics and mechanical systems. This position offers exposure to some of the world’s most advanced research facilities and cutting‑edge technologies. Direct interaction with scientists and engineers at our customer locations make excellent communication skills a must.

Full Time

In-Person & 25% Travel

• Conduct preventative maintenance of complex instruments and follow testing procedures to ensure proper operation.
• Diagnose and repair the instruments as required.
• As needed, conduct on‑site maintenance visits across the US and Canada (occasional weekend travel). Some training may be required at international vender locations (The Netherlands, Sweden, Finland, and others).
• Provide troubleshooting and repair support for customers via phone, email and using remote connection software.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Complete and submit detailed service reports.
• Work with factory‑based Technical Support teams around the world, identifying and isolating unique problems.
• Work with Nanoscience Application Scientists to learn best practices and perform basic customer trainings.
• Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Possess or working on an engineering degree (e.g., Electrical or Mechanical) or equivalent demonstrable experience with electronic/mechanical systems in lieu of degree.
• Experience working on complex systems or prior field service, experience
• Literate in Windows software environments
• Comfortable working with high value scientific equipment
• Customer‑facing experience in a technical role is a plus
• Be willing to travel approximately minimum of 25% of the time (Required)

This position requires access to government lab facilities that mandate U.S. Citizenship. Applicants must be legally authorized to work in the United States without the need for visa sponsorship now or in the future.

• Collaborate on impactful, interdisciplinary projects across the research and industrial landscape.
• Balance hands‑on lab work with dynamic customer interaction.
• Work in a flexible, supportive hybrid environment with access to cutting‑edge instrumentation.
• Grow with a company that values scientific integrity, innovation, and team development.
• 401(k)-3% of salary
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ready to push the limits of what’s possible with nanomaterials? Join Nanoscience Analytical and make an impact across industries. Please send your resume and cover letter to jobs@nanoscience.com