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Lab Customer Service Representative Jobs in Maryland

Roofing Pups

$15 - $20.50/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

Carroll Motor Fuels

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD 20759 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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Lab Customer Service Representative information

What is the difference between Lab Customer Service Representative vs Lab Technician?

AspectLab Customer Service RepresentativeLab Technician
Required CredentialsHigh school diploma; customer service skillsAssociate's degree or certification in laboratory sciences
Work EnvironmentCustomer service settings, labs, healthcare facilitiesLaboratory settings, hospitals, research labs
Employer & Industry UsageHospitals, clinics, diagnostic labsMedical labs, research institutions, hospitals
Common Search & Comparison IntentCustomer support roles in labsTechnical lab work and testing

The main difference is that Lab Customer Service Representatives focus on patient and client communication, scheduling, and support, while Lab Technicians perform technical testing and analysis in laboratory settings. Both roles are essential in healthcare and lab environments but serve different functions.

What qualifications do I need to work in a lab customer service representative?

A lab customer service representative typically needs a high school diploma or equivalent, strong communication skills, and familiarity with laboratory procedures or medical terminology. Some positions may require previous experience in customer service or healthcare, and proficiency with computer software such as Microsoft Office or lab management systems is often preferred.
Lab Customer Service Representative jobs near you
Infographic showing various Lab Customer Service Representative job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Pathology Customer Service Lab Tech

Baltimore, MD • On-site

Johns Hopkins Healthcare
Health Care and Social Assistance • 10K+ employees
Learn more about Johns Hopkins Healthcareexternal

Full-time

Re-posted 29 days ago

Key responsibilities

  • Coordinate external transportation, receive, process, and track specimens referred from affiliate sites and external laboratory clients.

  • Interface with physicians, nurses, ward clerks, and external health providers regarding laboratory services and specimen issues.

  • Monitor services provided by commercial reference laboratories and troubleshoot external specimen problems.

Johns Hopkins Medicine rating

7.7

Company rating: 7.7 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

Job description

The Johns Hopkins Hospital is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe.
Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care.
What Awaits You?
  • Career growth and development
  • Tuition Assistance
  • Diverse and collaborative working environment
  • Affordable and comprehensive benefits package

Location: Johns Hopkins Hospital-Baltimore, MD-Core Lab Customer Service
Full Time/Evening Shift-3pm-11:30pm
Weekend Rotations Required
Position Summary:
  • Reports to a Technical Service Representative-MT, Lead Medical Technologist, or Customer Service Supervisor.
  • Responsible for external transportation coordination, specimen receiving, specimen processing, problem-solving, and tracking of specimens referred from affiliate sites and external laboratory clients and customers.
  • Interface the needs of physicians, nurses, ward clerks, and external health providers, with technical and logistic information related to laboratory services available through the JHH Department of Pathology.
  • Monitors services provided by commercial reference laboratories.
  • Troubleshoots external specimen problems within the Pathology Laboratory Division.

Minimum Qualifications:
Education:
  • High School Diploma or GED
  • Individual with a broad range of experience as a Pathology Lab Tech II or higher, with 3 or more years of experience and progressive demonstration of the skills necessary to perform the essential job functions. ( Preferred)

Work Experience:
  • Six months of MLT internship. Alternate consideration of an individual with a broad range of experience as a Pathology Lab Tech II, with 3 or more years of experience and progressive demonstration of the skills necessary to perform the essential job functions. (Preferred)

Required Licensure, Certification, On-going Training:
  • None

Important Notices:
***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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