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Lab Customer Service Representative Jobs in Iowa

LRSolutions

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

iLocatum

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

JobFormance

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour The Customer Service Representative is responsible for providing support to the sales and service team in delivering ...

Zaddy Solutions

Customer Service Representative

Waterloo, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to ...

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All JobsLab Customer Service Representative JobsLab Customer Service Representative Jobs in Iowa

Lab Customer Service Representative information

See Iowa salary details

$8

$15

$27

How much do lab customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for lab customer service representative in Iowa is $15.81, according to ZipRecruiter salary data. Most workers in this role earn between $11.81 and $17.50 per hour, depending on experience, location, and employer.

What is the difference between Lab Customer Service Representative vs Lab Technician?

AspectLab Customer Service RepresentativeLab Technician
Required CredentialsHigh school diploma; customer service skillsAssociate's degree or certification in laboratory sciences
Work EnvironmentCustomer service settings, labs, healthcare facilitiesLaboratory settings, hospitals, research labs
Employer & Industry UsageHospitals, clinics, diagnostic labsMedical labs, research institutions, hospitals
Common Search & Comparison IntentCustomer support roles in labsTechnical lab work and testing

The main difference is that Lab Customer Service Representatives focus on patient and client communication, scheduling, and support, while Lab Technicians perform technical testing and analysis in laboratory settings. Both roles are essential in healthcare and lab environments but serve different functions.

What qualifications do I need to work in a lab customer service representative?

A lab customer service representative typically needs a high school diploma or equivalent, strong communication skills, and familiarity with laboratory procedures or medical terminology. Some positions may require previous experience in customer service or healthcare, and proficiency with computer software such as Microsoft Office or lab management systems is often preferred.

What cities in Iowa are hiring for Lab Customer Service Representative jobs?

Cities in Iowa with the most Lab Customer Service Representative job openings:

Lab Customer Service Representative jobs near you
Infographic showing various Lab Customer Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,878 per year, or $15.8 per hour.

Customer Service Representative

Waterloo, IA • On-site

Joseph Michaels International
Professional, Scientific, and Technical Services • 51 - 200 employees
Learn more about Joseph Michaels Internationalexternal

$18 - $20/hr

Other

Re-posted 11 hours ago

Job description

Customer Service Representative

Location: Waterloo, IA

Salary: $18-20/hour

Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities of the Customer Service Representative:

  • Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
  • Gather information for new business and renewal applications.
  • Prepare applications for submission to selected markets.
  • Process and follow up on insurance coverage change endorsements.
  • Initiate and monitor renewal processes.
  • Document all relevant contacts and developments to customer accounts on the Agency Management System.
  • Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
  • Perform any other duty relevant to agency functions as needed.

Education & Experience Requirements of Customer Service Representative:

· 2+ years of Customer Service experience.

· Must have strong organizational skills.

· Must be a motivated professional who is able and willing to provide excellent customer service.

· Must have a strong attention to detail.

· Must have computer skills, including Windows, Outlook, Word, and Excel.

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