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Lab Customer Service Representative Jobs in Georgia

Emory Healthcare

PRN Lab Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21.25/hr

Accesses, prints, and distributes patient lab reports to appropriate patient care areas. * Projects ... Three years phlebotomy, processing, or customer service experience preferred. * Phlebotomy ...

Emory Healthcare

PRN Lab Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21/hr

Accesses, prints, and distributes patient lab reports to appropriate patient care areas. * Projects ... Three years phlebotomy, processing, or customer service experience preferred. * Phlebotomy ...

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All JobsLab Customer Service Representative JobsLab Customer Service Representative Jobs in Georgia

Lab Customer Service Representative information

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$7

$13

$23

How much do lab customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for lab customer service representative in Georgia is $13.52, according to ZipRecruiter salary data. Most workers in this role earn between $10.10 and $14.96 per hour, depending on experience, location, and employer.

What is the difference between Lab Customer Service Representative vs Lab Technician?

AspectLab Customer Service RepresentativeLab Technician
Required CredentialsHigh school diploma; customer service skillsAssociate's degree or certification in laboratory sciences
Work EnvironmentCustomer service settings, labs, healthcare facilitiesLaboratory settings, hospitals, research labs
Employer & Industry UsageHospitals, clinics, diagnostic labsMedical labs, research institutions, hospitals
Common Search & Comparison IntentCustomer support roles in labsTechnical lab work and testing

The main difference is that Lab Customer Service Representatives focus on patient and client communication, scheduling, and support, while Lab Technicians perform technical testing and analysis in laboratory settings. Both roles are essential in healthcare and lab environments but serve different functions.

What qualifications do I need to work in a lab customer service representative?

A lab customer service representative typically needs a high school diploma or equivalent, strong communication skills, and familiarity with laboratory procedures or medical terminology. Some positions may require previous experience in customer service or healthcare, and proficiency with computer software such as Microsoft Office or lab management systems is often preferred.

What cities in Georgia are hiring for Lab Customer Service Representative jobs?

Cities in Georgia with the most Lab Customer Service Representative job openings:

Lab Customer Service Representative jobs near you
Infographic showing various Lab Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $28,114 per year, or $13.5 per hour.

PRN Lab Customer Service Rep

Atlanta, GA • On-site

Emory Healthcare
Hospitals • 10K+ employees
Learn more about Emory Healthcareexternal

$15.50 - $21.25/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 220 frontline employees who took The Breakroom Quiz

Job description

Overview

Varied Shift

Description
  • Registers patient specimens for in house or referral testing.
  • Retrieves appropriate billing information from a variety of electronic systems.
  • Answers and routes telephone calls from customers.
  • Provides information to customers and solicits information to triage calls to disseminate to appropriate departments.
  • Acts as liaison between customer and various departments.
  • Accesses, prints, and distributes patient lab reports to appropriate patient care areas.
  • Projects a professional image through formal and informal communication to internal and external customers.
  • Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; Evaluates new products as available.
  • Takes prompt action to resolve any problem with the registration or ordering of specimens.
  • Escalates to supervisor when needed.
  • Accurately places order on patient samples Investigates and resolves all problems and provides documentation for monthly quality management reports.
  • Answers and routes telephone calls efficiently and professionally providing information as needed and/or soliciting information to triage calls to appropriate departments.
  • Works with supervisor to formulate plan for professional development.
  • Attends educational in-services and training classes for various computer systems as necessary.
  • Is proficient in computer programs necessary to track and document work related data.
  • Registers patient specimens for in house or referral testing.
  • Retrieves appropriate billing information from a variety of electronic systems.
  • Troubleshoots and resolves problems related to specimens, results, billing.
  • Responds to telephone inquiries from medical staff concerning status of patient testing.
  • Serves as liaison between the laboratory and medical and nursing staff regarding ordering, collection and processing of patient specimens.
  • Reviews test requisitions and specimen labels for accurate information and orders tests appropriately.
  • Follows up on all tests with incomplete information or questionable test orders.
  • Verifies and updates insurance information and triages specimens to the proper testing facility.
  • Perform other duties as assigned or requested.

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • Three years phlebotomy, processing, or customer service experience preferred.
  • Phlebotomy certification preferred.

PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Employment Type: CONTRACTOR

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