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L2 Application Support Analyst Jobs in Texas (NOW HIRING)

InterSources Inc

L2 Application Support

Irving, TX · On-site

They are seeking an L2 Application Support professional to provide excellent production support, work in a 24x7 environment, and coordinate with teams to implement solutions. Responsibilities : • ...

campus4tech

Application Support Analyst

Houston, TX · On-site

Job Title- Application Support Analyst - Marketing & Sales (AMS) Location- Houston, TX, United States, 77002 Reporting Type- Onsite Duration: 35 Months The ideal candidate is a junior to mid-level ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced Application Support Analyst to provide Level 1 and Level 2 production support for critical enterprise ...

FleetPride, Inc.

Application Support Analyst

Dallas, TX · On-site

The Application Support Analyst is a dedicated Level 2 Application Support professional responsible for providing production support, issue resolution, and operational stability for critical business ...

Rbfcu

IT Application Support Analyst

San Antonio, TX · On-site +1

and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Application Support Analyst to join our amazing IT Application Support team! IT Applica ...

Rbfcu

IT Application Support Analyst

San Antonio, TX · On-site +1

and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Application Support Analyst to join our amazing IT Application Support team! IT Applica ...

Alliance HCM

Application Support Analyst

Conroe, TX · On-site

Job Summary - Application Support AnalystAssist clients with specialized reporting and data managementHelp with escalated client issues on all aspects of Alliance HCM solutionsManage workload and ...

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L2 Application Support Analyst information

What is an L2 Application Support Analyst?

L2 Application Support Analysts are IT professionals responsible for handling more complex technical issues that cannot be resolved by first-level (L1) support. They investigate, diagnose, and resolve application-related problems, often involving in-depth troubleshooting and collaboration with development teams. L2 Analysts may also monitor applications, perform root cause analysis, and implement fixes or workarounds to ensure smooth operation. Their role is critical in maintaining business continuity by minimizing downtime and addressing user concerns efficiently.

What are the key skills and qualifications needed to thrive as an L2 Application Support Analyst?

To excel as an L2 Application Support Analyst, you need strong problem-solving skills, in-depth knowledge of application architecture, and experience with troubleshooting, often supported by a degree in computer science or related field. Familiarity with tools like SQL, ticketing systems (e.g., ServiceNow), monitoring platforms, and sometimes ITIL certification is typically required. Excellent communication, analytical thinking, and the ability to remain calm under pressure are standout soft skills in this role. These abilities ensure timely issue resolution, minimize business disruptions, and enhance user satisfaction.

What are the typical challenges faced by an L2 Application Support Analyst when troubleshooting complex incidents?

As an L2 Application Support Analyst, you'll often encounter incidents that require in-depth technical investigation, especially when issues are not resolved at the L1 level. Common challenges include diagnosing problems in complex, multi-tiered application environments, coordinating with development or infrastructure teams for root cause analysis, and managing time-sensitive escalations while maintaining clear communication with stakeholders. Additionally, balancing incident resolution with documentation and process improvement tasks is key to succeeding in the role.

What cities in Texas are hiring for L2 Application Support Analyst jobs?

Cities in Texas with the most L2 Application Support Analyst job openings:

Infographic showing various L2 Application Support Analyst job openings in Texas as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution.

L2 Application Support

Irving, TX • On-site

InterSources Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about InterSources Incexternal

Full-time

Re-posted 4 days ago

Job description

Job Summary:
InterSources Inc is a Small Business Enterprise specializing in IT Consulting and Staffing Solutions. They are seeking an L2 Application Support professional to provide excellent production support, work in a 24x7 environment, and coordinate with teams to implement solutions.
Responsibilities:
• Excellent L2 Production Support.
• Willing to support in 24x7 with rotational night shift.
• Linux, shell scripting and Oracle PL/SQL as mandatory skill set.
• Working knowledge of ITRS Genos, Autosys, ServiceNow, uDeploy preferred.
• Should be able to investigate the Autosys job failure by reading the log.
• Should be aware of MQ, NDM, SFTP transmission protocol.
• Should be able to work in flexible and adaptable to business needs.
• Well versed with Incident life cycle management, Problem life cycle management.
• Coordinate with L3 and development team and provide and implement solutions.
Qualifications:
Required:
• Excellent L2 Production Support
• Willing to support in 24x7 with rotational night shift
• Linux, shell scripting and Oracle PL/SQL as mandatory skill set
• Should be able to investigate the Autosys job failure by reading the log
• Should be aware of MQ, NDM, SFTP transmission protocol
• Should be able to work in flexible and adaptable to business needs
• Well versed with Incident life cycle management
• Well versed with Problem life cycle management
• Coordinate with L3 and development team and provide and implement solutions
• 5-8 years of experience
Preferred:
• Working knowledge of ITRS Genos
• Working knowledge of Autosys
• Working knowledge of ServiceNow
• Working knowledge of uDeploy
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Social media

Twitter

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