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L1 Support Agent Jobs in Minnesota (NOW HIRING)

... Support - L1/L2 support resources • Advanced Administration including designing new solutions ... • Agent Management (Fault Tolerant, Extended, etc.) • WebSphere • Excellent UNIX skills • ...

Director, AI Product Ops

Eagan, MN · On-site

$237K - $248K/yr

Our cutting-edge, agent-first platform powering experiences like CoCounsel and Ready to Review. Key ... Support Modern SDLC Workflows: Ensure that all operational processes and visibility tools integrate ...

Director, AI Product Ops

Eagan, MN · On-site

$237K - $248K/yr

Our cutting-edge, agent-first platform powering experiences like CoCounsel and Ready to Review. Key ... Support Modern SDLC Workflows: Ensure that all operational processes and visibility tools integrate ...

TWS Platform Engineer

Minneapolis, MN • On-site

Full-time

Re-posted 6 days ago


Job description

Job Summary:
Scalence L.L.C. is a company that focuses on providing advanced workload management solutions. They are seeking a TWS Platform Engineer to design, configure, and support the TWS platform, ensuring high availability and efficient migration to AWS.
Responsibilities:
• Hands on experience in design, configuration of TWS platform
• Build and maintain IWS Platform with high availability in AWS
• Build and maintain Dynamic Workload Console
• Maintain & Support DR and Swing in AWS
• Migration of Tivoli Workload Scheduler (TWS) To AWS
• Assess the current state architecture of TWS installation in AWS
• Migrating the platform from AIX to Linux
• Establish an appropriate DR strategy in AWS
• Installing of TWS in AWS
• DB2 migration
• Managed TWS Platform Support - L1/L2 support resources
• Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
• Expert in all phases of “Scheduling” and “Support” Roles listed above.
• Keeps up with current Tivoli products to include new product offerings and patch releases.
• Makes recommendations to management for upgrades and patch levels for all TWS products.
• Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
• Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel.
• Provides on call support for Tech Batch Scheduling Tivoli
• Provide platform administration support liaising with product vendor (upgrades/ Security patches)
• Managing scheduling objects
• Configuring Alerts
• Managing Account IDs for Job execution
• Calendar Configuration
• Deploying agents into the Workload servers
• Support BCP/DR
Qualifications:
Required:
• 10+ years of experience
• TWS (Tivoli Workload Scheduler 10) Advanced
• TDWC- Master Domain Manager
• Backup MDM
• JSC (Job Scheduling Console) Advanced
• Agent Management (Fault Tolerant, Extended, etc.)
• WebSphere
• Excellent UNIX skills
• Shell Scripting abilities
• Familiar with database technologies – DB2
• Good Networking skills
• IBM Tivoli Certification
• Experience with ServiceNow application
• ITIL Certification
• Troubleshooting experience
• MS Windows experience
• UNIX experience
• Hands on experience in design, configuration of TWS platform
• Build and maintain IWS Platform with high availability in AWS
• Build and maintain Dynamic Workload Console
• Maintain & Support DR and Swing in AWS
• Migration of Tivoli Workload Scheduler (TWS) To AWS
• Assess the current state architecture of TWS installation in AWS
• Migrating the platform from AIX to Linux
• Establish an appropriate DR strategy in AWS
• Installing of TWS in AWS
• DB2 migration
• Managed TWS Platform Support - L1/L2 support resources
• Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
• Expert in all phases of 'Scheduling' and 'Support' Roles listed above
• Keeps up with current Tivoli products to include new product offerings and patch releases
• Makes recommendations to management for upgrades and patch levels for all TWS products
• Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
• Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel
• Provides on call support for Tech Batch Scheduling Tivoli
• Provide platform administration support liaising with product vendor (upgrades/ Security patches)
• Managing scheduling objects
• Configuring Alerts
• Managing Account IDs for Job execution
• Calendar Configuration
• Deploying agents into the Workload servers
• Support BCP/DR
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.