Kore Power Jobs in Arizona (NOW HIRING)

• Design, develop, test, deploy, and optimize AI-powered solutions using Kore.ai and related technologies
• Configure conversational workflows, business logic, integrations, and user experiences for customer and employee use cases
• Partner with stakeholders to understand business challenges and translate requirements into AI-driven solutions
• Participate in discovery, requirements clarification, use case definition, and solution design sessions
• Develop and support integrations with contact center platforms, SharePoint, internal applications, APIs, and business systems
• Design and maintain generative AI and retrieval-augmented generation solutions using enterprise knowledge sources and large language models
• Apply prompt engineering techniques to improve answer quality, relevance, and user experience
• Monitor adoption, performance, automation effectiveness, user satisfaction, and contact center metrics
• Provide lifecycle ownership for deployed solutions, including production support, optimization, and continuous improvement
• Participate in testing, release management, validation, and change coordination
• Create and maintain technical documentation, solution designs, support materials, and knowledge articles
• Support enterprise AI governance, security, compliance, and responsible AI practices
• Collaborate with vendors, consultants, and internal technical teams to deliver or improve solutions

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience
• 4-6 years of experience designing, developing, implementing, or supporting business technology solutions
• Experience delivering AI-powered, conversational, automation, digital assistant, or business workflow solutions
• Experience gathering and translating business requirements into functional technical solutions
• Experience integrating applications using APIs, web services, and modern integration approaches
• Experience supporting production solutions and driving continuous improvement after deployment
• Understanding of conversational AI, virtual assistants, AI agents, or intelligent automation platforms
• Working knowledge of REST APIs, JSON, workflow automation, and application integrations
• Knowledge of Generative AI concepts, large language models, prompt engineering, and retrieval-augmented generation
• Ability to configure, extend, troubleshoot, and optimize AI-powered business solutions
• Strong analytical, problem-solving, and troubleshooting skills
• Experience working with Kore.ai and/or Amazon Connect
• Experience delivering AI-powered customer service, virtual assistant, or contact center solutions
• Experience with contact center technologies, customer service operations, IVR, virtual agents, or conversational AI
• Experience supporting enterprise-wide AI initiatives or business process automation programs
• Experience working with SharePoint and enterprise knowledge management platforms
• Familiarity with AI governance, responsible AI, and enterprise security considerations
• Ability to understand business processes and identify opportunities for automation and optimization
• Ability to balance business objectives, technical limitations, user experience, and operational support needs
• Ability to work independently on assigned initiatives while collaborating effectively with cross-functional teams
• IAC (CloudFormation/Terraform) experience
• Experience with core AWS services, including S3, DynamoDB, Lambda, and CloudWatch
• Hands-on experience with AI-assisted development tools such as GitHub Copilot, Claude Code, or Codex
• AWS Certification is preferred
• Kore.ai, Generative AI, or cloud platform certifications are preferred but not required
• Position is not eligible for immigration sponsorship

Core Competencies

Demonstrates expertise in designing and implementing AI-powered solutions, particularly with Kore.ai and large language models, while ensuring compliance with AI governance and security standards. Proficient in integrating applications and optimizing user experiences through effective collaboration with stakeholders.

Highest-signal resume keywords

• Kore.ai Solution Development
• Generative AI Implementation
• API Integration Experience
• AI Governance Knowledge
• Cloud Services Proficiency

ATS Optimization Keywords Hard Skills

• AI-Powered Solutions Design
• Conversational AI Development
• Prompt Engineering Techniques
• REST API Knowledge
• Workflow Automation
• Application Integration
• Technical Documentation Creation
• Continuous Improvement Practices
• Troubleshooting and Optimization
• Business Process Automation

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Collaboration Skills
• Communication Skills
• Stakeholder Engagement

Certifications & Qualifications

• AWS Certification
• Kore.ai Certification
• Generative AI Certification

Industry Keywords

• AI Governance
• Responsible AI
• Conversational AI
• Digital Assistant Solutions
• Customer Service Automation

Tools & Technologies

• Kore.ai
• Amazon Connect
• SharePoint
• AWS Services
• GitHub Copilot
• CloudFormation
• Terraform
• JSON
• IVR Technologies
• Contact Center Platforms