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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

At the heart of Salesforce's data and AI strategy sits the Unified Knowledge Services team - and this role leads it. As Senior Director of Product Management, you'll own the enterprise data-to-activation platform and drive delivery of Next Gen Account Hierarchy (NGAH) as a flagship transformation initiative. You'll also steward the enterprise Knowledge Graph platform, the connective tissue between entities, relationships, and signals that powers AI reasoning and GTM intelligence. This is a high-visibility leadership role at the intersection of data, AI, Agents, and go-to-market transformation - one that directly shapes how the enterprise operates today and how Agentforce-powered experiences are built tomorrow.

What You'll Be Doing

Lead a Flagship Enterprise Transformation

• Own end-to-end delivery of NGAH to critical path teams by FY28

• Drive enterprise-wide adoption across Sales, Marketing, RevOps, Finance, and

• Product organizations, with scalable rollout and enablement models for long-tail teams

• Balance speed, accuracy, governance, and adoption in a high-complexity environment

• Drive alignment across 40+ stakeholder teams and organizational leaders

Own the Customer Data Foundation

• Define and execute product strategy across Customer Master (identity, match/merge, hierarchy), Enrichment Platform (data quality, vendors, signals), Data Platform (pipelines, governance, activation), and Knowledge Graph (entity relationships, graph traversal, AI-ready data structures)

• Ensure enterprise data flows seamlessly from ingestion activation business impact

Drive Business Impact Through Adoption

• Partner deeply with GTM teams to embed trusted customer data into workflows and operational systems

• Drive measurable business outcomes: improved targeting, segmentation, pipeline quality, conversion, ACV, and operational efficiency

• Lead enterprise-wide change management to accelerate adoption and reduce friction across a highly matrixed organization

Build and Scale a High-Performing Product Organization

• Lead, grow, and coach a team with varying levels of PM maturity, developing the next generation of product leadership talent

• Instill strong product instincts, execution rigor, and an ownership mindset

• Build a culture of accountability, clarity, customer-centricity, and operational excellence

Lead with an AI-Forward Mindset

• Embed AI into data quality, enrichment, deduplication, signals intelligence, scoring, and workflow automation

• Leverage knowledge graphs as the semantic layer powering Agentforce reasoning, entity disambiguation, and relationship-aware recommendations

• Champion the evolution from traditional systems to intelligent, agent-driven platforms

Act as a Strategic External Partner

• Serve as Customer Zero for strategic platform partners (e.g., Informatica)

• Influence roadmap direction, validate capabilities at scale, and ensure enterprise readiness

• Evaluate emerging technologies and industry trends relevant to enterprise data and AI ecosystems

What We're Looking For

Required Qualifications

• 12-15+ years in Product Management with a proven track record delivering large-scale enterprise transformation programs

• Experience leading highly cross-functional initiatives across Product, Engineering, GTM, Operations, and Executive stakeholders

• Strong background in customer data platforms, master data management (MDM), identity resolution, and customer hierarchy systems

• Deep familiarity with enterprise data platforms, including governance, data pipelines, data modeling, and activation

• Demonstrated ability to influence and drive alignment across large, matrixed organizations without direct authority, including at the executive level

• Ability to operate fluidly between strategic vision and execution details

Preferred Qualifications

• Experience with Informatica MDM or similar enterprise master data management platforms

• Working knowledge of Salesforce Data Cloud, including identity resolution, activation, governance, and enterprise data architecture concepts

• Familiarity with enterprise Knowledge Graph architectures and graph-powered systems, including semantic modeling, ontology concepts, entity relationships, and AI-powered reasoning use cases

• Experience partnering with external platform vendors in a Customer Zero or strategic design partner capacity

• Experience with AI-powered enterprise platforms, agentic workflows, intelligent automation, or semantic technologies - including Agentforce or similar AI ecosystems

• A related technical degree

Why Join?

This is a rare opportunity to shape both the enterprise data strategy and the AI and semantic foundations powering the next generation of Salesforce's business. You'll work at enterprise scale, influence executive-level decisions, and lead a team building systems - including the knowledge graph layer - that define how the company operates with data and intelligence. If you're energized by high-stakes transformation, cross-functional leadership, and building for the future of AI-driven experiences, this role offers that scope in full.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.