Knowledge Base Developer Jobs in Granby, MA (NOW HIRING)

Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now
Duties: Provide input and design assistance during the implementation of technical designs and plans by Voya Supplier(s). Provide technical direction to Voya Supplier(s) to ensure the integrity of the operations environment. Provide guidance and oversight on critical systems within a specific technology stack (e.g., Linux, Windows, Storage, Network, Intranet, WEB, Database) or hardware configurations. Help lead the vendor through the complex interworking between technology stacks. Assist the solutions engineering consultant in analyzing business requirements and developing complex technical solutions. Research potential system solutions, including evaluating product and vendor products and services. Help vendors identify the root cause of, and recommend corrective actions in response to, system outages or performance issues. Track vendor remediation plans. He will often work independently on medium scale and complexity projects or problem-solving exercises. Recommend vendors take corrective action as needed based on an understanding of how SLAs are built, monitored, and measured. Under the direction of the Solutions Engineering Consultant, work as a member of a large, complex project team. Monitor vendor progress across a variety of projects and remediation plans. Collaborate with Supplier(s) and provide direction on change implementation plans. Assist the Solutions Engineer Consultant to prepare strategy and roadmap presentations. Analyze daily/weekly/monthly reports that track Supplier(s) adherence to SLA and KPI metrics. Participate in P1/P2/P3 troubleshooting calls as requested. 100% telecommuting position. Will consider applicants resident in the U.S.
Requirements: Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering or a related field, and five (5) years of experience in a Solution Engineering or Software Engineering role, or a related position.
Experience must include: Working with Devops tool including Github, Jenkins, Artifactory, and XL_Deploy; Working with Azure Devops; Working with specific technology stacks such as Linux, Windows, Storage, Network, Intranet, Web or Database; Architecture Compliance execution; Hands-on experience with the software development lifecycle (SDLC); Project management, IT portfolio management, change management, release management, and incident management; Disaster Recovery and Contingency Plan Development; Working with supplier technical architecture requirements and technical architecture designs and plans; Strong knowledge of VOLO and ClearCase deployment tools; Experience with migrations and build processes using Informatica, TWS, Business Objects, or similar tools.
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Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$122,000
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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