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Junior ServiceNow Developer - AI-Assisted Development
Category: Software Development/ Engineering
Main location: United States, Tennessee, Knoxville
Position ID:J0826-0508
Employment Type: Full Time
Position Description:
CGI is seeking a Junior ServiceNow Developer to support technology initiatives within a financial services environment. This role will focus on designing, developing, configuring, and maintaining ServiceNow applications and workflows, with an emphasis on using AI assisted development tools to improve delivery speed, code quality, and automation.
We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
This role is located at a client site in Knoxville, Tennessee in a hybrid environment.
Your future duties and responsibilities:
CGI is seeking a Junior ServiceNow Developer to support technology initiatives within a financial services environment. This role will focus on designing, developing, configuring, and maintaining ServiceNow applications and workflows, with an emphasis on using AI assisted development tools to improve delivery speed, code quality, and automation.
The ideal candidate will work closely with technical teams, business stakeholders, and platform owners to enhance ServiceNow capabilities, support integrations, and contribute to scalable solutions in an AWS heavy enterprise environment. This role requires strong hands on ServiceNow development experience, comfort working in regulated environments, and the ability to translate business needs into reliable technical solutions.
Required qualifications to be successful in this role:
• 2 years of hands-on experience developing and configuring ServiceNow applications, modules, workflows, forms, and business rules
• Strong understanding of ServiceNow scripting, including JavaScript, Glide APIs, Script Includes, Client Scripts, UI Policies, and Flow Designer
• Experience supporting ServiceNow integrations with enterprise systems using REST/SOAP APIs, IntegrationHub, or similar tools
• Familiarity with AI assisted development tools and the ability to use them responsibly to accelerate coding, testing, documentation, or troubleshooting
• Working knowledge of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog
• Experience in cloud-based environments, preferably AWS heavy enterprise ecosystems
• Ability to work in a financial services or other highly regulated environment with strong attention to security, auditability, and compliance
• Comfortable collaborating with business users, architects, QA teams, and DevOps teams to deliver maintainable platform solutions
• Strong troubleshooting skills and the ability to analyze complex workflow or integration issues
• Good communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audience
Desired Skillset:
• Current ServiceNow Developer Certification preferred
• ITIL certification is not explicitly required, but knowledge of ITSM, ITIL, and CMDB is expected
Education:
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $58,000.00 to $89,600.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
Skills:

• Amazon Web Services Cloud
• Analytical Thinking
• DevOps
• JavaScript
• Problem Solving
• ServiceNow
• RESTful (Rest-APIs)

What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.