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Workforce Analyst, Amazon Autos

Seattle, WA · On-site

A day in the life A Workforce Analyst at Amazon experiences diverse daily activities These include: Reviewing performance metrics Monitoring service levels, analyzing trends, mentoring team members ...

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA · On-site

A day in the life A Workforce Analyst at Amazon experiences diverse daily activities These include: Reviewing performance metrics Monitoring service levels, analyzing trends, mentoring team members ...

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As of Jul 8, 2026, the average yearly pay for jobs at amazon in the United States is $52,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Jobs At Amazon jobs? Cities with the most Jobs At Amazon job openings:
Infographic showing various Jobs At Amazon job openings in the United States as of July 2026, with employment types broken down into 19% Locum Tenens, 69% Full Time, 6% Part Time, 2% Contract, and 4% Summer. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.
Workforce Analyst, Amazon Autos

Workforce Analyst, Amazon Autos

Amazon

Seattle, WA • On-site

Full-time

Posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,933 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Amazon Autos Support Operations & Program team is looking for a Workforce Analyst to help deliver world-class service. Amazon Autos is improving the car-buying experience by allowing customers to search for vehicles in their local area across multiple brands, with no-haggle pricing and lending. The Amazon Autos Support Operations & Programs team makes the customer experience delightful by solving complex technical problems with ingenuity and simplicity, always seeking automation.

We're making history and have only just begun.
In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business. You will collaborate with internal stakeholders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver for the customer.
The successful candidate will possess:
Proven ability to optimize manpower and drive operational efficiency.
Excellent problem-solving skills with the ability to handle both immediate real-time interventions and defect root cause elimination
Superior attention to detail and ability to prioritize in a fast-paced environment.
Innovative mindset with a passion for continuous learning.
Strong analytical and critical thinking skills.
Customer-centric approach aligned with Amazon's values.
Key job responsibilities
What You'll Do:
Create and manage an Amazon Connect instance specific for Amazon Autos.
Create and accurately maintain shift schedules ensuring that shifts are optimally planned to meet the short term forecast requirements and SLs (Service Levels)
Monitor actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels
Deliver weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan
Be an active participant in capacity planning initiatives, aligning resources with expected volumes to meet service standards.
Provide real-time support and make data-driven decisions to maximize resource efficiency.
Analyze global site performance and determine actions for optimal production, non-production activities, and occupancy targets.
Develop and maintain reporting initiatives to drive continuous improvement across regions.
Partner with Capacity Planning, Operations, and cross-functional teams to design and implement service protection and staffing coverage strategies.
Engage in high-impact projects affecting headcount and cost variables.
A day in the life
A Workforce Analyst at Amazon experiences diverse daily activities

These include:
Reviewing performance metrics
Monitoring service levels, analyzing trends, mentoring team members, and contributing to innovative projects.
Prepare workforce reviews for WBR/MBR, etc.
The role demands a mix of analytical skills, strategic thinking, real-time problem-solving, and cross-functional collaboration. It's a dynamic position at the core of operations, focused on continuous improvement and innovation to ensure smooth functioning and enhanced customer experience.
About the team
We are a newly formed team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection

We're collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Autos team.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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