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This role acts as a Senior engineering presence within the Operations Team, focused on keeping critical services stable, supportable, and ready for what's next. You will work across support, release, and engineering to resolve issues, reduce risk, and improve how systems run in production. 

You will also help bring new capabilities into operations, ensuring they are not just built well but run well. As we evolve toward a more modern platform, this role helps shape how that work lands and is supported. 

The position acts as a key point of contact for the team, providing technical direction and maintaining workflow continuity in the manager's absence.

Specifically, You Will 

• Provide expert technical knowledge for the design, configuration, development, debugging, delivery, and sustainment of complex software applications. 

• Investigate and resolve production problems, cross-system defects, performance issues, data-layer concerns, and operational stability risks. 

• Maintain architectural integrity for legacy-connected, hybrid cloud, containerized, and enterprise-integrated services. 

• Partner with delivery teams at handoff to review release readiness, deployment plans, and support requirements so new capabilities can be taken into the platform cleanly and with low risk. 

• Develop automation methods, reusable engineering patterns, automated tests, and support tooling to improve delivery quality and operational efficiency. 

• Partner with product delivery teams to strengthen release management, testing, deployment controls, telemetry, quality gates, and production support readiness. 

• Support public/private cloud services hosted on Nutanix Hyperconverged Infrastructure with OpenShift and Kubernetes orchestration and containerization platforms. 

• Support data-layer sustainment across Relational Database Management Systems (e.g., Oracle, PostgreSQL, DB2) including schema changes, migration readiness, transaction validation, and data integrity. 

• Mentor team members in coding standards, refactoring, code reviews, branching/merging, test coverage, secure development practices, and operational engineering disciplines. 

Position Requirements:

• Your 7+ years of experience is complimented by an applicable technical and/or business certificate/diploma/degree and relevant certifications (e.g., CISM, ITIL, Red Hat, DevOps, Agile). 

• Proven experience working in production environments, resolving issues, supporting releases, and maintaining system stability. Experience with technologies such as Java, Spring, or JavaScript/TypeScript is expected. 

• Hands-on experience supporting production releases and deployments through CI/CD (e.g., GitLab, Jenkins, Argo CD), including issue resolution and rollback considerations. 

• Strong experience developing well-tested code, including unit and integration tests, with attention to reliability, supportability, and operational impact. 

• Advanced debugging, root-cause analysis, code quality, refactoring, and technical debt reduction experience on complex enterprise systems. 

• Hands-on work experience across hybrid platforms using OpenShift, Kubernetes, containers, and Linux (Docker or Podman). 

• Identifies and addresses code and dependency risks using secure development practices and tools such as Tenable.io or equivalent. 

• Strong understanding of production behaviour, with experience using tools such as Splunk or Dynatrace to diagnose issues and support stable operations. 

• Proven ability to provide technical direction, unblock work, and drive decisions when issues become complex or work stalls. 

• Comfortable working through shifting priorities, production issues, and release work without needing close direction. 

Assets:

• Insurance platform experience. 

• Dynatrace, Splunk, Tenable.io, GitLab, Jenkins, Argo CD certifications.

• Public Service or Government industry experience.