Position : Chatbot Conversational AI Developer (IBM Watson, Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai, NLP)
Location : Hartford, CT (Hybrid)
Duration : Long term contract
Primary Skill Set : IBM Watson
Secondary Skillset : Chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
Job Description:
- Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
- Applying clean coding skills and best practices
- Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
- Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
- Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)
- Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
- Integrate chatbot solutions with multiple platforms
- Enhancing user effectiveness of the conversational agents with the help of advanced technologies
- Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
- Tuning and enhancing Speech to Text models
Required Qualifications:
- 5+ years software delivery experience
- 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
- 3+ years training and improving intent recognition by curating the appropriate training data sets
- 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
- 1+ years of experience in CICD, Git, unit-testing and source code management
- 1+ years of knowledge of cloud development and deployment principles
- 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements
Preferred Qualifications:
- Experience with working on watsonx Assistant and watsonx Orchestrate
- Backend (server side) development experience either in Java, node.js
- Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
- Experience with IBM Voice gateway and / or IBM Discovery is a plus
- Knowledge of automated speech recognition, including SSML tagging for TTS