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Ivr Application Development Jobs in Washington, DC

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

Strong hands-on development experience in: * Python (required) for AI/ML integration, automation ... Integration with ITSM, HRSD, ACD/IVR, and external systems * Establish architecture standards ...

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Ivr Application Development information

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$19

$59

$96

How much do ivr application development jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ivr application development in Washington, DC is $59.62, according to ZipRecruiter salary data. Most workers in this role earn between $47.93 and $68.61 per hour, depending on experience, location, and employer.

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are popular job titles related to Ivr Application Development jobs in Washington, DC?

For Ivr Application Development jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Ivr Application Development jobs in Washington, DC look for?

The top searched job categories for Ivr Application Development jobs in Washington, DC are:

Ivr Application Development jobs near you
Infographic showing various Ivr Application Development job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $124,008 per year, or $59.6 per hour.

FLEX Director, Solution Architect

Marriott

Bethesda, MD • Remote

$67.25 - $88.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

This is a temporary position. 

JOB SUMMARY

The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale virtual agent and conversational AI solutions across IT Service Management (ITSM) and related platforms.

This role combines strategic architecture, hands-on development leadership, and platform governance, with deep expertise in both no-code/low-code (e.g., ServiceNow Virtual Agent, IBM Watson, Microsoft Copilot Studio) and pro-code development frameworks (e.g., APIs, middleware orchestration, custom AI integrations).

The architect will lead the design and evolution of intelligent virtual agent ecosystems that enable self-service, automation, and AI-driven support experiences, integrated across ITSM, HR, and enterprise systems.

CANDIDATE PROFILE

Education and Experience

Required

  • Bachelor's Degree in Information Systems or related field or equivalent experience, education, and certification
  • 8+ years of IT service operations experience with a minimum of 3+ years as a Solution Architect, Lead Developer or Lead Engineer
  • 5+ years of relevant experience with implementing ITSM Platform solutions
  • Proven experience designing and deploying virtual agents / chatbots
  • Strong hands-on development experience in:
    • Python (required) for AI/ML integration, automation, and backend services
    • JavaScript and platform-native scripting (eg, ServiceNow scripting)

Preferred

  • Experience with:
    • ServiceNow Virtual Agent, AWA, and ITSM workflows
    • Microsoft Copilot Studio or similar conversational AI platforms
  • Excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences
  • Experience and working knowledge of virtual agent chatbot solutions including (but not limited to) Microsoft Copilot, Moveworks, Amazon Lex, ServiceNow Virtual Agent
  • Experience with planning solutions focused on low code/no code implementations while minimizing customizations
  • Experience planning and implementing integrations between ServiceNow and other systems, guiding developers or engineers, and providing alternative analysis and recommendations
  • Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment
  • Recent experience with private and public cloud concepts
  • Strong understanding of the software development life cycle (SDLC)
  • Experience deploying web applications with a focus on User Experience and Responsive code for multi-device compatibility
  • Demonstrates strong executive presence and strategic thinking skills 
  • Ability to evaluate and communicate operational metrics and issues to leadership
  • A thorough understanding of the interdependence of systems and their impact to the business
  • End to end infrastructure lifecycle experience from "chip to chiller" inclusive of servers, storage, data centers, databases, middleware and web/application environments
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
  • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
  • Experience in working with multi-vendor development environment
  • Strong analytical, problem-solving, and decision-making capabilities
  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
  • Experience of working with ServiceNow platform for global customers
  • ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist
  • Agile/Scrum certifications
  • ITIL Foundations Certification

CORE WORK ACTIVITIES

Architecture & Strategy

  • Define and maintain the enterprise architecture roadmap for ITSM virtual agents and conversational AI platforms
  • Design scalable, secure, and reusable frameworks for:
  • Virtual agent workflows and orchestration
  • AI-driven automation and self-healing capabilities
  • Integration with ITSM, HRSD, ACD/IVR, and external systems
  • Establish architecture standards, design patterns, and governance models for virtual agent solutions
  • Partner with product and business leaders to translate roadmap priorities into technical designs
  • Evaluate emerging AI/GenAI technologies and define adoption strategies

Solution Design & Development Leadership

  • Act as a hands-on lead developer, contributing directly to design, prototyping, and development of complex virtual agent solutions
  • Lead end-to-end solution design across:
  • No-code/low-code platforms (IBM Watson, ServiceNow Virtual Agent, Copilot Studio)
  • Pro-code implementations (custom APIs, middleware, AI services)
  • Write and maintain production-quality code supporting:
  • Conversational orchestration layers
  • Integration services and automation frameworks
  • AI/ML-enabled workflows
  • Define and implement advanced conversational design patterns, including:
  • Intent classification and entity recognition
  • Multi-turn dialogue orchestration
  • Context management and session memory
  • Lead development of reusable frameworks, accelerators, and shared services
  • Conduct code reviews and enforce engineering best practices across teams

Software Engineering & AI Development

  • Design, develop, and maintain backend services and AI enablement layers supporting virtual agent solutions
  • Utilize Python as a primary development language for:
  • AI/ML integration and orchestration
  • Workflow automation and data processing pipelines
  • API development and service orchestration
  • Develop and integrate solutions using:
  • REST and event-driven APIs
  • Microservices and cloud-native architectures
  • Build components supporting:
  • LLM-based conversational workflows and prompt execution
  • Knowledge retrieval and search augmentation
  • Intelligent routing and decisioning logic
  • Partner with AI and data teams to bring models into production-ready solutions
  • Ensure engineering solutions meet enterprise standards for scalability, security, and reliability

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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