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Ivr Application Development Jobs in Washington, DC

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong hands-on development experience in : * Python (required) for AI/ML integration, automation ... Integration with ITSM, HRSD, ACD/IVR, and external systems * Establish architecture standards ...

WSSC Water

Manager, Customer Experience

Laurel, MD · On-site

Partner with product management and IT to ensure customer-facing systems (web, C2M, CRM, IVR, self ... Ability to gain strong knowledge of billing systems and application software, especially C2M ...

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All JobsIvr Application Development JobsIvr Application Development Jobs in Washington, DC

Ivr Application Development information

See Washington, DC salary details

$19

$59

$96

How much do ivr application development jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for ivr application development in Washington, DC is $59.62, according to ZipRecruiter salary data. Most workers in this role earn between $47.93 and $68.61 per hour, depending on experience, location, and employer.

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.
What are popular job titles related to Ivr Application Development jobs in Washington, DC? For Ivr Application Development jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Ivr Application Development jobs in Washington, DC look for? The top searched job categories for Ivr Application Development jobs in Washington, DC are:
Ivr Application Development jobs near you
Infographic showing various Ivr Application Development job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $124,008 per year, or $59.6 per hour.

Sr. Technical Specialist

The Net America Corporation

Alexandria, VA • On-site

Full-time

Re-posted 17 days ago

Job description

Company Description

The Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.

Job Description

The net.AMERICA Corporation is seeking a Senior Technical Specialist who has detailed understanding of contact center technologies and telecommunications standards. They must poses strong contact center technology experience including; the installation and testing of systems patches and any type of software installation in accordance with the policies and procedures as set by the Customer.

Qualifications

Responsibilities included but not limited: 


Successful planning, designing, installing, configuring and troubleshooting the Interactive Intelligence Customer Interaction Center (CIC) on an Intel-based or Media Server platform for Multi-channel contact centers of 100+ seats.  

Hands-on experience installing and configuring telephony hardware and software on a server. 

Experience installing, troubleshooting, and configuring the CIC and Interaction Client (IC) software using a unified, customer based scenario.  

Knowledge of and configuration experience with the CIC IVR platform.  

Experience installing and configuring Work Force Management (WFM), preferably on the Interactive Intelligence platform.  


Experience and Education Required:

ITIL Certification Requirement(s) Interactive Intelligence (I3)

5 + years of experience Extensive and demonstrated experience with I3 platform 




Additional Information

We look forward to receiving your application! Please indicate salary requirements in cover letter.  The Net. America Corporation offers a generous comprehensive benefits package. 

The net.AMERICA Corporation is an Equal Opportunity Employer
All information will be kept confidential according to EEO guidelines.

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