Ivr Application Development Jobs in Prosper, TX (NOW HIRING)

JOB LOCATION: 308 S. Akard St., Dallas, TX 75202

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

DUTIES: Drive, research and development initiatives. Integrate emerging technologies and collaborate with cross-functional teams to align technical solutions with business needs. Provide strategic direction and leadership to develop and implement innovative, scalable, and robust systems aligning with organizational goals. Serve as subject matter expert during the continuous

integration/ continuous deployment cycle in a production environment focused on complex design, engineering and development. Lead complex projects from inception to implementation and foster a collaborative team environment. Effectively communicate project progress and technical concepts to stakeholders. Conduct quantitative, algorithmic and theory-based analysis for addressing business issues in information extraction and synthesis, data mining, data visualization, network design and optimization, market and financial analysis, operations research, and decision support systems. Lead significant projects with strategic autonomy, influencing executive decisions. Mentor less experienced staff, implement long-term plans impacting the organization, and collaborate with senior leadership. Design, develop, document, and analyze the architecture of integrated voice and data systems including hardware, software and network components ensuring they meet corporate performance, usability, scalability, reliability, and advanced security requirements. Apply advanced engineering principles and best practices to integrated solutions that require in-depth analysis and expertise in VoIP technologies including SIP trunking algorithms and Cisco Unified Communications, and network expertise in TCP/IP, UDP, VLANs, NAT, DNS, QOS and DSCP traffic shaping. Manage daily operations of IT VoIP test systems and implement VoIP server policies requiring expertise in Cisco, Oracle, and Avaya PBX solutions, Ribbon and Oracle SBCs, advanced telephony application servers, SIP proxy servers, Dial Plan design, HRM application, Call Analytics, IVR, DTMF, and routing protocols. Analyze end-to-end VoIP protocol traces across multiple network elements requiring expertise in VoIP networks, SIP, RTP, H.323, Codecs and tools including Wireshark, Radcom, and SIPp for call analysis and generation. Manage incident tickets and track escalations. Perform requirements analysis, test case development, and system testing of voice, data, and web components of integrated systems to identify compliance, performance, and stability issues. Perform functional and feasibility testing of critical VoIP Class 5 line- side features. Perform security monitoring to identify intrusions. Monitor network usage, anticipate problems, and provide solutions. Oversee quality assurance for web-based interfaces to VoIP subsystems. Apply knowledge of technical principles and methods across multiple disciplines. Use VoIP products, services, and internal operations. Utilize VoIP technologies (SIP trunking, Cisco BroadWorks), network protocols (TCP/IP, UDP, SIP, RTP, H.323, DTMF), protocol analysis using Wireshark, Radcom, and IRIS. Utilize call test automation tools such as SIPp. Systems engineering, including configuring and maintaining enterprise VoIP networks, managing test systems, analyzing protocol traces, developing methods and procedures for production deployments and patches, and performing requirements analysis, testing, and compliance checks. Implement, configure, and maintain of service provider and enterprise-level VoIP networks. Use DevOps best practices and perform production support activities including software release and patch deployments and emergency hot fixes requiring expert level Linux RHEL and Unix skills and networking expertise across Layers 1 through 4 of the OSI model. Participate in or lead project meetings to report progress, discuss issues and resolutions,and ensure solution requirements are met.

REQUIREMENTS: Requires a Bachelor's degree, or foreign equivalent degree in Computer Engineering or Electronics Engineering and four (4) years of experience in the job offered or four (4) years of experience in a related occupation applying knowledge of technical principles and methods across multiple disciplines; using VoIP products, services, and internal operations; utilizing VoIP technologies (SIP trunking, Cisco BroadWorks), network protocols (TCP/IP, UDP, SIP, RTP, H.323, DTMF), protocol analysis using Wireshark, Radcom, and IRIS; utilizing call test automation tools such as SIPp; systems engineering, including configuring and maintaining enterprise VoIP networks, managing test systems, analyzing protocol traces, developing methods and procedures for production deployments and patches, and performing requirements analysis, testing, and compliance checks; and implementation, configuration, and maintenance of service provider and enterprise-level VoIP networks.

Our Lead Member of Technical Staffs earn between $210,000 - $270,400 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.