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Ivr Application Development Jobs in Oregon (NOW HIRING)

NICE

OR · On-site

$104K - $127K/yr

Collaborate with product development teams to provide feedback and suggest improvements based on ... Organize and guide application and data consultants through program leadership, acting as the ...

Prodapt

Business Intelligence Analyst

Portland, OR · On-site

Build the Machine Learning models in tools such as RapidMiner application to predict customer churn ... Develop technical design documentation to ensure the accurate development of reporting solutions.

All JobsIvr Application Development JobsIvr Application Development Jobs in Oregon

Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is an IVR developer?

An IVR developer designs and builds Interactive Voice Response (IVR) systems that enable automated phone interactions. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly voice menus and integrate with databases or CRM systems.

What does an application developer do?

An application developer designs, builds, tests, and maintains software applications for various platforms, including mobile and desktop. They use programming languages such as Java, C#, or Python and often work with development tools and frameworks to create functional, efficient, and user-friendly software solutions.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are common IVR applications?

Common IVR applications include customer service automation, appointment scheduling, order processing, and account information retrieval. IVR systems are often integrated with databases and use speech recognition or keypad inputs to route calls efficiently, making them essential in call centers and support environments.

What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is the job description of an IVR?

An IVR (Interactive Voice Response) developer or engineer designs and maintains automated phone systems that interact with callers through voice prompts and keypad inputs. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly menus and ensure system reliability. Strong programming skills and knowledge of telecommunication protocols are essential for this role.
What job categories do people searching Ivr Application Development jobs in Oregon look for? The top searched job categories for Ivr Application Development jobs in Oregon are:
Ivr Application Development jobs near you
Infographic showing various Ivr Application Development job openings in Oregon as of July 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

MS Dynamics CE Developer

Agile Staffing Groups

Portland, OR • On-site

$77/hr

Other

Re-posted 9 days ago

Job description

Pennsylvania Turnpike Commission (PTC)

Title: Dynamics 365 Developer

Location: Remote

Duration: Up to 2 Years

Pay Rate up to: $77/hr on W2. Must be willing to work on our W2.

Start Date: 6/2/2025

Description of Duties

  1. Configure and develop the PTC's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
  2. Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
  3. Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
  4. Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
  5. Under the direction of the Microsoft CRM CE Sr Developer / Designer:
    1. Ensure the seamless integration, best in class performance, and efficient data flow across systems.
    2. Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
    3. Promote user adoption through effective change management and support.
    4. Provide ongoing support and optimization for Dynamics 365 CE solutions.
    5. Identify and implement improvements to enhance system functionality and user experience.
    6. Configure Dynamics 365 CE applications to meet specific business requirements.
    7. Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
    8. Work with technical teams to ensure customizations and integrations are aligned with functional needs.
    9. Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC Standards, and PTC Software Development Lifecycle documentation.
  7. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
  8. Lead and participate in project team activities for system work efforts related to enterprise systems.

Experience/Certifications

  1. 5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
  2. Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
  3. Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
  4. Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
  5. 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
  6. Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
  7. Familiarity with Agile development methodologies.
  8. Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
This role should have the most of the following certifications:
  1. Dynamics 365 Fundamentals (MB-910).
  2. Microsoft Power Platform + Dynamics 365 Core (MB-200).
  3. Power Platform App Maker Associate (PL-100).
  4. Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
  5. Power Platform Developer Associate (PL-400)