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Ivr Application Development Jobs in New York (NOW HIRING)

MM International

Genesys IVR developer

Newark, NJ · On-site

IVR Genesys Cloud CX Voice and non voice application experience Genesys cert would be nice to have ... Self-Service, API, Conversational Bot Requirements: - Minimum 3 to 5 years development experience ...

TestingXperts

Openings on IVR Developer

Middletown, NJ

$49.75 - $64/hr

... Development skills Experience developing IVR / Speech applications using GVP Studio, VXML, and Java ... related to speech application. Develop simple grammars for speech applications Understand ...

Paradigminfotech

Business Analyst

Bedminster, NJ

... IVR user interface design documentation outlining backend interfaces to support business functionality and application development -Develop call flows for complex applications including data driven ...

Sonsoft Inc

Avaya Genesys Consultant

New York, NY

Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development ... Experience on working on Java/Websphere based custom application for IVR * Avaya Experience Portal.

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Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.
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What job categories do people searching Ivr Application Development jobs in New York look for? The top searched job categories for Ivr Application Development jobs in New York are:
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Ivr Application Development jobs near you

Cisco IVR Developer -- New York City, NY

Smart Folks Inc.

Manhattan, NY • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Hi  

Greetings from Smart Folks…!!!

My name is Kumar we have a job opportunity for you as Cisco IVR Developer one of our client based at New York City, NY find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to  Or please call me on  to discuss more about this position.  

                                   

Job Title: Cisco IVR Developer

Location: New York City, NY

Duration: Full Time

Start Date: ASAP

 

Job Details:        

Mandatory Skills: Interactive Voice Response Development

  • 8+ years of strong experience as an IVR Developer with expertise in both application development and production support.
  • Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP).
  • Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture and call flows.
  • Expertise in integrating IVR applications with Java-based backend services and enterprise systems.
  • Ability to develop scalable, high-performing, and resilient IVR solutions aligned with business requirements.
  • Hands-on experience in unit testing, troubleshooting, debugging, and performance tuning of IVR applications.
  • Proven capability to provide Level 2/Level 3 production support and drive issue resolution within SLA timelines.
  • Strong analytical and problem-solving skills with the ability to handle complex production incidents and root cause analysis.
  • Flexibility to work in a 24x7 support environment, including rotational shifts and on-call support as required.
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively across development, testing, and operations teams.

Thank you.

Shravan Kumar Kataboina

Team Lead – Talent Acquisition
E-mail:

 

A: 

McKinney, Texas (USA. INDIA. Mexico, UK)

P: 

(+1)  Ext - 104 F: 

 

  

Smart Folks Inc (A Certified MBE & WBE): Work with the folks, Who are Smart

 
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About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

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