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Ivr Application Development Jobs in New York (NOW HIRING)

MM International

Genesys IVR developer

Newark, NJ · On-site

IVR Genesys Cloud CX Voice and non voice application experience Genesys cert would be nice to have ... Self-Service, API, Conversational Bot Requirements: - Minimum 3 to 5 years development experience ...

TestingXperts

Openings on IVR Developer

Middletown, NJ · On-site

$49.75 - $64/hr

... Development skills Experience developing IVR / Speech applications using GVP Studio, VXML, and Java ... related to speech application. Develop simple grammars for speech applications Understand ...

Paradigminfotech

Business Analyst

Bedminster, NJ · On-site

... IVR user interface design documentation outlining backend interfaces to support business functionality and application development -Develop call flows for complex applications including data driven ...

Brillio, LLC

NodeJS Backend Developer

Manhattan, NY · On-site

$56.50 - $73/hr

Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex. * Develop ... Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps ...

Sonsoft Inc

Avaya Genesys Consultant

New York, NY · On-site

Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development ... Experience on working on Java/Websphere based custom application for IVR * Avaya Experience Portal.

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Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.
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Ivr Application Development jobs near you

Genesys IVR developer

MM International

Newark, NJ • On-site

Contractor

Re-posted 2 days ago

Job description

Role: Genesys IVR developer

Location: Hybrid 3 times a week in Newark, Nj, will take relos

Duration: 12 month contract

Needs:
IVR

Genesys Cloud CX

Voice and non voice application experience

Genesys cert would be nice to have


Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark

9-12 month engagement

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot.  The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).  Key skills/experiences include: Self-Service, API, Conversational Bot

Requirements:

- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.

- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.

- Thorough understanding of Genesys Framework, Integration with internal and external components.

- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)