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Ivr Application Development Jobs in Missouri (NOW HIRING)

Cigna

Application Development Senior Advisor

Saint Louis, MO · On-site +1

$93K - $128K/yr

Conversational AI development; • IVR application development; • Genesys including Genesys GVP and Genesys Desktop; • Java Development including VXML and client backend integration; • Jira or ...

Cigna

Application Development Senior Advisor

Saint Louis, MO · Remote

$93K - $128K/yr

IVR application development; Genesys including Genesys GVP and Genesys Desktop; Java Development including VXML and client backend integration; Jira or similar tools; Confluence or similar tools;

Brillio

Node.js Developer (AWS)- R01568706

Saint Louis, MO · Remote

$49.75 - $64.50/hr

Senior Software Development Engineer Job requirements * Role: Node.js Developer (AWS) Years of ... Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex. Develop ...

Brillio

Node.js Developer (AWS)- R01568706

Saint Louis, MO · On-site

$49.75 - $64.50/hr

Senior Software Development Engineer Job requirements * Role: Node.js Developer (AWS) Years of ... Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex. Develop ...

Perficient

CCaaS Product Owner

Saint Louis, MO · On-site

$64K - $149K/yr

The Product Owner is a crucial role on an application development team helping to transform a high ... Exposure to Twilio IVR and Insights reporting will be a bonus * Good communication skills with ...

Perficient, Inc.

CCaaS Product Owner

Saint Louis, MO

$64K - $149K/yr

The Product Owner is a crucial role on an application development team helping to transform a high ... Exposure to Twilio IVR and Insights reporting will be a bonus * Good communication skills with ...

All JobsIvr Application Development JobsIvr Application Development Jobs in Missouri

Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are popular job titles related to Ivr Application Development jobs in Missouri?

For Ivr Application Development jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Ivr Application Development jobs in Missouri look for?

The top searched job categories for Ivr Application Development jobs in Missouri are:

What cities in Missouri are hiring for Ivr Application Development jobs?

Cities in Missouri with the most Ivr Application Development job openings:

Ivr Application Development jobs near you

IVR Developer (Amazon Connect)- R01568696

Brillio

Saint Louis, MO • On-site

Contractor

Posted 28 days ago

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
IVR Developer (Amazon Connect)
Primary Skills
IVR, Amazon Connect
Specialization
AWS, Amazon Connect
Job requirements
  • Role: IVR Developer (Amazon Connect)
    Years of Experience: 8+ years
    Location: New York - Hybrid (3 days onsite)
    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
    Job Description:
    We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).
    Key Responsibilities
    Amazon Connect & IVR Development
    Design, build, deploy, and version Amazon Connect Contact Flows.
    Configure and maintain Amazon Connect resources including:
    Queues
    Routing profiles
    Hours of operation
    Develop and integrate Lex bots where applicable.
    Validate IVR behavior during failure scenarios such as:
    API errors and downstream failures
    Timeouts and retries
    Partial dependency outages
    Implement safe fallback paths and customer-friendly error handling.
    AWS Serverless Application Development
    Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
    Build and maintain API endpoints consumed by IVR flows.
    Implement robust:
    Error handling
    Retry strategies
    Structured logging for troubleshooting
    Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).
    Secure, Configurable Development
    Build software that:
    Reads configuration externally (not hard-coded)
    Uses managed secrets (no embedded credentials)
    Supports release promotion without code changes
    Ensure no hard-coded:
    Endpoints
    Credentials
    Environment identifiers
    Deployment & Delivery Practices
    Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
    Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
    Participate in defect triage and resolution for issues introduced through delivered changes.
    Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.
    Required Skills & Experience
    Core Technical Requirements
    Hands-on experience with Amazon Connect, including:
    Contact Flows
    Queues, routing profiles, hours of operation
    Strong AWS serverless development experience:
    AWS Lambda (Node.js or Python)
    API integration patterns supporting IVR flows
    DynamoDB
    Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
    Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).
    Experience delivering via CI/CD pipelines using standardized deployment patterns.
    Why should you apply for this role?
    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
    Know more about
    PPE: https://www.brillio.com/platform-and-product-engineering/
    DAE: https://www.brillio.com/services-data-analytics/
    CES: https://www.brillio.com/services-customer-experience-services/
    DI: https://www.brillio.com/services-digital-infrastructure/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    Equal Employment Opportunity Declaration
    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
    #LI-RJ1

$65 - $70 an hour
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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