Technology Lead | Reactive Programming | NodeJS - Software Development Engineer in Test Work ... Channels), IVR automation testing using tools like Cyara/Hammer • AI/LLM Testing and AI Agent ...
New
Technology Lead | Reactive Programming | NodeJS - Software Development Engineer in Test Work ... Channels), IVR automation testing using tools like Cyara/Hammer • AI/LLM Testing and AI Agent ...
New
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Ivr Application Development information
What is IVR application development?
IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.
What is the difference between Ivr Application Development vs Call Center Software Development?
| Aspect | Ivr Application Development | Call Center Software Development |
|---|---|---|
| Credentials | Programming, VoIP, telephony | Software engineering, telephony integration |
| Work Environment | Telecommunications, software firms | Customer service, contact centers |
| Industry Usage | Telecom, VoIP providers | Customer support, BPO |
While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.
What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?
To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.
What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?
IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.
What are popular job titles related to Ivr Application Development jobs in Connecticut? For Ivr Application Development jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Ivr Application Development jobs in Connecticut look for? The top searched job categories for Ivr Application Development jobs in Connecticut are:
What cities in Connecticut are hiring for Ivr Application Development jobs? Cities in Connecticut with the most Ivr Application Development job openings:
Full-time
Posted 3 days ago
New
Job description
POC: Sam Chavez
ATTENTION ALL SUPPLIERS!!!
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
• Please submit profiles within the max proposed rate.
• Please make sure to TAG the profiles correctly if the candidate has WORKED FOR INFOSYS as a SUBCON or FTE.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job Title: Technology Lead | Reactive Programming | NodeJS - Software Development Engineer in Test
Work Location & Reporting Address: Hartford, CT 06156 (Onsite-Hybrid. Candidates willing to relocate to client's location will be considered but local candidates are highly preferred)
Contract duration: 6
MAX VENDOR RATE: XXX0 per hour max
Target Start Date: 17 Aug 2026
Does this position require Visa independent candidates only? Yes
Must Have Skills:
• Java and/or Node.js Development
• Playwright/Selenium Automation Framework Development
• API Testing (REST, Postman, Contract Testing, Mocking)
• Conversational AI Testing (Voice & Chat Channels), IVR automation testing using tools like Cyara/Hammer
• AI/LLM Testing and AI Agent Validation
• CI/CD Integration (GitHub Actions)
• Test Harness and Test Framework Design
Nice to Have Skills:
• Healthcare / Insurance domain experience
• Voice automation tools (Cyara, Hammer)
• Contract testing and API mocking tools
• Performance / Load testing
• Salesforce / Cloud-based application testing
• Experience mentoring engineers and driving quality strategy
Detailed Job Description:
Client is seeking a hands-on Software Development Engineer in Test (SDET) to support Aetna's Conversational AI platform across Voice and Chat channels. The candidate will be responsible for designing and developing automation frameworks, test harnesses, and test strategies for AI-powered applications.
Key Responsibilities:
• Build and maintain Playwright/Selenium-based automation frameworks and test harnesses.
• Develop automated tests for APIs, backend services, and end-to-end workflows.
• Validate conversational AI experiences including voice/chat interactions, intent recognition, multi-turn conversations, and AI agent workflows.
• Integrate automation suites with CI/CD pipelines and support release quality activities.
• Collaborate with Product, Architecture, and Engineering teams to define test coverage and quality standards.
• Support AI/LLM testing, response validation, and overall platform reliability.
Minimum Years of Experience Required
• 8+ Years
Must Have Skills
• Java and/or Node.js
• Playwright/Selenium Automation Framework Development
• API Testing (REST, Postman, Contract Testing)
• Conversational AI Testing (Voice & Chat)
• CI/CD (GitHub Actions)
Nice to Have Skills
• AI/LLM Testing & AI Agent Validation
• IVR testing using Cyara / Hammer
• Contract Testing & API Mocking
• Healthcare / Insurance Domain Experience
• Performance & Load Testing
Minimum Years of Experience:
• 8+ years
Certifications Needed:
• Not mandatory, Preferred: Playwright, Java, AWS/Cloud, AI Testing certifications (if available)
Top 3 responsibilities you would expect the Subcon to shoulder and execute:
Interview Process (Is face to face required?)
• Virtual
Any additional information you would like to share about the project specs/nature of work:
Project Code: Caremark 2026 TnM Hartford Master 5 IQE
ATTENTION ALL SUPPLIERS!!!
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
• Please submit profiles within the max proposed rate.
• Please make sure to TAG the profiles correctly if the candidate has WORKED FOR INFOSYS as a SUBCON or FTE.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job Title: Technology Lead | Reactive Programming | NodeJS - Software Development Engineer in Test
Work Location & Reporting Address: Hartford, CT 06156 (Onsite-Hybrid. Candidates willing to relocate to client's location will be considered but local candidates are highly preferred)
Contract duration: 6
MAX VENDOR RATE: XXX0 per hour max
Target Start Date: 17 Aug 2026
Does this position require Visa independent candidates only? Yes
Must Have Skills:
• Java and/or Node.js Development
• Playwright/Selenium Automation Framework Development
• API Testing (REST, Postman, Contract Testing, Mocking)
• Conversational AI Testing (Voice & Chat Channels), IVR automation testing using tools like Cyara/Hammer
• AI/LLM Testing and AI Agent Validation
• CI/CD Integration (GitHub Actions)
• Test Harness and Test Framework Design
Nice to Have Skills:
• Healthcare / Insurance domain experience
• Voice automation tools (Cyara, Hammer)
• Contract testing and API mocking tools
• Performance / Load testing
• Salesforce / Cloud-based application testing
• Experience mentoring engineers and driving quality strategy
Detailed Job Description:
Client is seeking a hands-on Software Development Engineer in Test (SDET) to support Aetna's Conversational AI platform across Voice and Chat channels. The candidate will be responsible for designing and developing automation frameworks, test harnesses, and test strategies for AI-powered applications.
Key Responsibilities:
• Build and maintain Playwright/Selenium-based automation frameworks and test harnesses.
• Develop automated tests for APIs, backend services, and end-to-end workflows.
• Validate conversational AI experiences including voice/chat interactions, intent recognition, multi-turn conversations, and AI agent workflows.
• Integrate automation suites with CI/CD pipelines and support release quality activities.
• Collaborate with Product, Architecture, and Engineering teams to define test coverage and quality standards.
• Support AI/LLM testing, response validation, and overall platform reliability.
Minimum Years of Experience Required
• 8+ Years
Must Have Skills
• Java and/or Node.js
• Playwright/Selenium Automation Framework Development
• API Testing (REST, Postman, Contract Testing)
• Conversational AI Testing (Voice & Chat)
• CI/CD (GitHub Actions)
Nice to Have Skills
• AI/LLM Testing & AI Agent Validation
• IVR testing using Cyara / Hammer
• Contract Testing & API Mocking
• Healthcare / Insurance Domain Experience
• Performance & Load Testing
Minimum Years of Experience:
• 8+ years
Certifications Needed:
• Not mandatory, Preferred: Playwright, Java, AWS/Cloud, AI Testing certifications (if available)
Top 3 responsibilities you would expect the Subcon to shoulder and execute:
Interview Process (Is face to face required?)
• Virtual
Any additional information you would like to share about the project specs/nature of work:
Project Code: Caremark 2026 TnM Hartford Master 5 IQE
About Spruce Infotech
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Exton, PA, US
Year founded
2011