Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage ... Interactive Voice Response (IVR) application requirements discovery/documentation with experience ...
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage ... Interactive Voice Response (IVR) application requirements discovery/documentation with experience ...
Need for Help Desk Support analyst in Denver CO
$21 - $28.75/hr
... web application development using frameworks based on model view controller architecture and ... IVR/ACD (Five9, Cisco, etc) Additional Information Thanks and Regards, Amrita Sharma
Need for Help Desk Support analyst in Denver CO
$21 - $28.75/hr
... web application development using frameworks based on model view controller architecture and ... IVR/ACD (Five9, Cisco, etc) Additional Information Thanks and Regards, Amrita Sharma
USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Position is responsible for IVR and CRM software deployment in the MCC. * The department relies on ...
USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Position is responsible for IVR and CRM software deployment in the MCC. * The department relies on ...
Ivr Application Development information
What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?
To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.
What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?
IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.
What is IVR application development?
IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.
What is the difference between Ivr Application Development vs Call Center Software Development?
| Aspect | Ivr Application Development | Call Center Software Development |
|---|---|---|
| Credentials | Programming, VoIP, telephony | Software engineering, telephony integration |
| Work Environment | Telecommunications, software firms | Customer service, contact centers |
| Industry Usage | Telecom, VoIP providers | Customer support, BPO |
While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.
What job categories do people searching Ivr Application Development jobs in Colorado look for? The top searched job categories for Ivr Application Development jobs in Colorado are:
What cities in Colorado are hiring for Ivr Application Development jobs? Cities in Colorado with the most Ivr Application Development job openings:
Job description
Company Description
Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.
We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D
Recognitions:
2015 -America's Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America's Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 - DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK
Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration
Job Description
Role: Voice User Interface Designer
Location: Colorado Springs, CO
Duration: 1 year
Job Description:
As a Voice User Interface Designer you will be responsible for Speech Voice User Interface (VUI) design & documentation. May be asked to assist with speech application tuning and prompt scripting. Plus for technical writer, GVP, and/or multi-lingual (English & Spanish) experience.
Skills/Experience Required:
Speech VUI design and documentation. Interactive Voice Response (IVR) application requirements discovery/documentation with experience in Speech Recognition design.
Must have excellent skills in Visio, Excel, and Word.
Significant organization skills and ability to store and recall large volumes of information.
Other Skills/Job Responsibilities:
Expert knowledge of usability principles for speech recognition-based IVR. Candidate will be joining existing team, and be responsible to follow an existing, agreed-upon process for requirements discovery and documentation, followed by speech VUI design, using an already-defined format.
Excellent verbal communication skills and the ability to interact professionally with a diverse group. Quickly learn and demonstrate knowledge of the client business/industry and knowledge of Professional Services offering. Previous consulting experience or experience in a fast-paced, high-pressure environment. Extensive documentation updates will be required therefore the candidate must be able to remember and recall semantic and factual information. Strong communication skills to accurately represent and convey information both in verbal and written form. Ability to manage competing and conflicting priorities.
Other Requirements/Notes:
Prompt scripting for speech recognition applications and technical writing desirable. Availability to work overtime. Ability to travel as necessary (?25%).
Must be detail-oriented and have the ability to maintain composure in challenging situations. Experience working in dynamic and fast-paced environments. Able to work autonomously and as part of a work team. Able to work nights and weekends when necessary. Able to manage multiple tasks simultaneously. Knowledge of GVP, transcription, and/or multi-lingual (English & Spanish) experience a plus.
Additional Information
Thanks & Regards
Caroline Ignetious
Caroline(dot)I(at)tekwissen(dot)com
734-984-4499
Caroline Ignetious
Caroline(dot)I(at)tekwissen(dot)com
734-984-4499
About stem xpert
Sourced by ZipRecruiter
STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Ann Arbor, MI, US
Year founded
2012