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Ivr Application Development Jobs in California (NOW HIRING)

USM

Urgent Need Business Analyst

Cerritos, CA · On-site

... IVR) - Email Marketing (including SMS Texting) - Workflow Design and Development for Sales and Service - Time Management including SLA application - Insurance Forms Design and Integration (ACORD ...

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Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are popular job titles related to Ivr Application Development jobs in California?

For Ivr Application Development jobs in California, the most frequently searched job titles are:

What job categories do people searching Ivr Application Development jobs in California look for?

The top searched job categories for Ivr Application Development jobs in California are:

What cities in California are hiring for Ivr Application Development jobs?

Cities in California with the most Ivr Application Development job openings:

Ivr Application Development jobs near you
Infographic showing various Ivr Application Development job openings in California as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Contact Center | CTI Concepts

TestingXperts

Newport Beach, CA

Contractor

Re-posted yesterday

Job description

Company Description

We are directly work with Infosys.

Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250, we have grown to become a US$ 10.4 billion (LTM Q1 FY 18 revenues) company with a market capitalization of approximately US$ 34.50 billion.

In our journey of over 35 years, we have catalyzed some of the major changes that have led to India's emergence as the global destination for software services talent. We pioneered the Global Delivery Model and became the first IT Company from India to be listed on NASDAQ. Our employee stock options program created some of India's first salaried millionaires.

Read more about the defining moments in the history of Infosys.

Job Description

Job Details: Contribute in requirements elicitation, creation of application architecture document and creation of design artifacts; deliver high quality codes, support activities related to implementation and transition; interface with internal team and key stakeholders; analyze and resolve issues to ensure high quality deliverables at each stage of SDLC WITHIN the guidelines, policies and norms of Infosys.

Must Have Skills (Top 3 technical skills only) *
1. Good konwledge and hands on experience on Cisco Contact Center applications like CVP, UCCE, CUIC
2. Good programming knowledge on Java
3. Good experience in development and production support in CVP Call Studio

Nice to have skills (Top 2 only)
1. Good communication
2. Need to be a fast learner

Detailed Job Description:
Cisco CVP development and support. Cisco UCCE development and Support, Creating reports in Cisco CUIC.

Qualifications

BE

Additional Information

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Involve in development production support in IVR applications using CVP Call studio and Java
2. Work with IT managers and vendor partners of client
3. Provided improvement ideas on the application being supported

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