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Iventure Jobs (NOW HIRING)

iVenture Solutions

IT Help Desk Technician

Orlando, FL

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL · On-site

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will ...

iVenture Solutions

IT Help Desk Technician

Jacksonville, FL · On-site

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will ...

iVenture Solutions

Career path road mapping * $200 spend in our iVenture Company Store on your anniversary year with us! * Real Culture initiatives and recognition, not just pizza parties * 360 degree feedback. You ...

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$23

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How much do iventure jobs pay per hour?

As of May 30, 2026, the average hourly pay for iventure in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Specialist, and why are they important?

To thrive as an IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and networking, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and standard operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential to ensure efficient technology operations and maintain high levels of user satisfaction in any organization.

What are some of the common challenges faced by IT Support Specialists at Iventure and how can new hires prepare for them?

IT Support Specialists at Iventure often encounter fast-paced environments where they must manage multiple support tickets simultaneously and prioritize urgent requests. Common challenges include troubleshooting diverse technical issues across various client systems, communicating complex solutions to users with differing technical backgrounds, and adapting quickly to new technologies. New hires can prepare by honing their problem-solving skills, staying up to date on current IT trends, and practicing clear, patient communication. Embracing a collaborative mindset and seeking mentorship within the team can also help smooth the transition.

What are Iventure jobs?

Iventure jobs typically refer to positions at Iventure, a company that provides IT support and managed services to businesses. Roles can range from IT support specialists and network engineers to sales and account management. Employees help clients with technology solutions, troubleshooting, and ongoing IT management. Working at Iventure often involves problem-solving, customer service, and staying updated on the latest technology trends.
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Iventure jobs near you
Infographic showing various Iventure job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $47,893 per year, or $23 per hour.
IT Help Desk Technician

IT Help Desk Technician

iVenture Solutions

Jacksonville, FL

Full-time

Life, Retirement, PTO

Posted 9 days ago

Job description


Our Help Desk Technicians are the best of the best.  Each day we have the privilege of putting smiles on the faces of hundreds of clients.  Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear.  The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. 
Please note: we are not a recruiter or placement service. 
What you'll be doing as an IT Help Desk Technician:
  • Support Microsoft Windows desktop and server technologies
  • Consult with clients and offer guidance on technology use and best-practices
  • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
  • Communicate the need for escalation promptly if you are unable to resolve the issue
  • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
  • Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

You are a great IT Help Desk Technician candidate if you have.....
  • Bachelor's Degree, business related field preferred, or equivalent experience
  • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
  • Well-rounded Microsoft desktop technology experience and user support
  • Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
  • Motivation and drive to develop yourself personally and professionally
  • Strong communication skills both verbal and written
  • Excellent customer service skills

Perks of working here as an IT Help Desk Technician:
  • WFH Flexibility
  • Focus on Work/Life Balance
  • We match 4% on your 401K 
  • Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
  • Comprehensive benefits package which includes paid life insurance and paid long term disability
  • Peerfit membership - providing free access to many local gyms and studios
  • Paid Maternity, Paternity and foster leave
  • Quarterly employee/family outings 
  • Career Path road mapping 
  • $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
  • Real Culture initiatives and recognition, not just pizza parties 
  • 360 degree feedback. You talk, we listen.
  • Mileage reimbursement
  • Super cool technology - virtual lab, paid certifications and training days
  • iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values
Additional Information:
  • Valid driver's license and insurance with reliable transportation.  This position requires infrequent local travel. 
  • Smoking is prohibited at all client sites and iVenture offices
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