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It Technical Support Manager Jobs in Arizona (NOW HIRING)

Casino Del Sol

IT Technical Services Specialist

Tucson, AZ · On-site

$91K/yr

Provides information technology support and coverage for the Gaming Enterprise's information ... Strong organizational, planning, and time management skills. * Skill in working courteously with ...

mcw

IT Support Tech

Tucson, AZ

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization ... Support lifecycle management of IT equipment across locations. Network & Infrastructure Support ...

mcw

IT Support Tech

Tucson, AZ

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization ... Support lifecycle management of IT equipment across locations. Network & Infrastructure Support ...

Mister Car Wash

IT Support Tech

Tucson, AZ · On-site

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization ... Support lifecycle management of IT equipment across locations. Network & Infrastructure Support ...

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It Technical Support Manager information

What cities in Arizona are hiring for It Technical Support Manager jobs?

Cities in Arizona with the most It Technical Support Manager job openings:

Infographic showing various It Technical Support Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Specialist

Phoenix, AZ • On-site

OnSite Solutions LLC
11 - 50 employees
Learn more about OnSite Solutions LLCexternal

$45K - $50K/yr

Full-time

Posted 16 days ago

Key responsibilities

  • Provide remote technical support to employees, field staff, and approved external users.

  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.

  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, peripherals, and basic network connectivity.

Job description

IT Technical Support Specialist
Location: Phoenix, Arizona - Remote
Employment Type: Full-time, salaried
Salary Range: $45,000 - $55,000 / Year
Travel: Occasional in-state and out-of-state travel expected
Position Overview
OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.
This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.
The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.
Responsibilities
  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications
  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel
This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.
Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.
The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

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