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It System Support Jobs in Alabama (NOW HIRING)

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

This role supports Operational Technology (OT) systems, performs initial security event analysis, and assists with in-depth investigations as needed. The IT Support Specialist also contributes to the ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT systems supporting government and defense programs. The ideal candidate will possess strong ...

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It System Support information

What is the difference between It System Support vs Network Technician?

AspectIt System SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, RemoteData Centers, On-site Network Installations
Industry UsageIT Support, Help Desk roles across various industriesNetworking, Telecommunications, IT Infrastructure
Job FocusSupporting hardware/software, troubleshooting user issuesConfiguring, maintaining, and repairing network hardware and infrastructure

It System Support and Network Technician roles often overlap but differ mainly in focus. It System Support handles a broad range of hardware and software issues, providing user support, while Network Technicians specialize in network infrastructure. Both roles require certifications like CompTIA A+ for It System Support and Cisco CCNA for Network Technicians, and they are essential in IT environments. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What's the job of an IT system support?

An IT system support professional is responsible for maintaining and troubleshooting computer systems, networks, and hardware to ensure smooth operation. They often assist users with technical issues, install software, and may hold certifications like CompTIA A+ or Network+ to perform their duties effectively.

Which IT System Support job is the highest paid?

Senior IT System Support roles, such as Systems Engineer or IT Support Manager, tend to be the highest paid within the support field, often requiring advanced certifications like CompTIA or Cisco and several years of experience. These positions typically offer higher salaries due to increased responsibilities and technical expertise.
Infographic showing various It System Support job openings in Alabama as of September 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution.

IT SUPPORT TECHNICIAN

Huntsville, AL • On-site

Wilson Lumber Company
51 - 200 employees
Learn more about Wilson Lumber Companyexternal

$20.75 - $28.50/hr

Part-time

Posted 14 days ago

Job description

Role Summary

The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and managing user accounts in the email system. This role supports Operational Technology (OT) systems, performs initial security event analysis, and assists with in-depth investigations as needed. The IT Support Specialist also contributes to the continuous improvement of software applications and network infrastructure security.

Scope of the Position

The IT Support Specialist is based at the Huntsville, AL site and supports 5 locations, including Huntsville, Madison and Tanner AL, Westmoreland and Fairview, TN. This is a part-time, non-exempt position scheduled for up to 20 hours per week, with specific days and hours coordinated with the Sr. IT Manager based on business needs. This position requires less than 20% travel to work sites.

Key Responsibilities

End-User & Device Support

  • Support all departments and branches in the use of computer-based programs, software, phones, and related tools.
  • Set up and install new PCs, laptops, printers, and network devices.
  • Troubleshoot and resolve PC, printer, and other hardware issues.
  • Troubleshoot and resolve network, firewall, and VPN issues.
  • Use the ticketing system to track and document issue resolution in a timely manner.
  • Manage user accounts within the email system, including setup, updates, and access changes.

Cybersecurity & Systems Support

  • Conduct cybersecurity operations and periodic software/system audits.
  • Perform initial security event analysis and assist with in-depth investigations as needed.
  • Provide security and development solutions for Microsoft 365.
  • Support OT (Operational Technology) systems as assigned.
  • Monitor and maintain backups of the company's information systems.

Documentation & Process Improvement

  • Support and assist with inventory processes.
  • Ensure end-user performance and efficiency by understanding best practices, building standard operating procedures/process design, documentation, and end-user training.
  • Assist with the continuous improvement of software applications and network infrastructure security.

Other Responsibilities

  • Prioritize duties in a manner consistent with departmental and organizational objectives.
  • Follow any other job-related instructions and perform other job-related duties as requested by management.

Position Qualifications

  • Lumber, retail, manufacturing, or supply chain experience desirable.
  • Ability to work independently and as a member of a team.
  • Willingness to advance in learning information technology and cybersecurity.
  • Knowledge and/or willingness to learn programming languages.
  • Exhibit creativity and innovation in business solutions.
  • Broadly focused and able to manage multiple efforts concurrently.
  • Microsoft 365 experience.
  • Ability to maintain consistent, reliable attendance within a part-time schedule.

Education and Experience

  • Associate Degree in Computer Science, related field, or pursuing a similar degree.
  • CompTIA Sec+ CE or equivalent IT certifications, or willing to pursue the certifications.

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Ability to crawl and work in tight spaces.
  • Ability to climb ladders.
  • Sit, stand, frequently.
  • Adapt to various environments including production.

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