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Verità Telecommunications Corporation
Location: Plymouth, MI
Schedule: Full-Time, Monday–Friday, Onsite (Business Hours)

Verità Telecommunications Corporation is a leading provider of turnkey telecommunications design, construction, and maintenance services for fiber networks throughout the United States. Headquartered in Plymouth, Michigan, Verità serves customers across the Great Lakes region, including Michigan, Ohio, Indiana, Illinois, and Wisconsin, with additional offices in Missouri and North Carolina and continued expansion into new markets.

As a growing organization, Verità relies on innovative technology, enterprise systems, and data-driven solutions to support nationwide operations. We are committed to developing talented professionals by providing hands-on experience, mentorship, and opportunities for long-term career growth.

Verità Telecommunications is seeking a motivated and customer-focused IT Support Specialist / Junior Systems Administrator to join our Information Technology team. Reporting directly to the IT Director, this role provides an excellent opportunity for an individual looking to build or advance a career in Information Technology.

The successful candidate will support daily IT operations across the organization, including user administration, technical support, workstation deployment, Active Directory management, Power BI reporting, business system maintenance, and infrastructure support. This position offers exposure to enterprise-level technologies and the opportunity to gain hands-on experience in systems administration, networking, virtualization, automation, and business applications.

• Create, modify, and deactivate user accounts across company systems.
• Manage Active Directory accounts, security groups, and permissions.
• Support employee onboarding and offboarding processes.
• Assist users with password resets, account access requests, and authentication issues.
• Maintain accurate records of account changes and system access.

• Provide first-level and escalated technical support for hardware, software, network, and system-related issues.
• Troubleshoot workstation, laptop, printer, and peripheral device problems.
• Install, configure, and support Windows 10 and Windows 11 devices.
• Respond promptly to support requests while delivering excellent customer service.
• Document support activities, resolutions, and recurring issues.

• Configure and deploy laptops, desktops, and mobile devices.
• Maintain inventory records for company hardware and technology assets.
• Assist with hardware procurement and equipment lifecycle management.
• Monitor antivirus solutions, operating system updates, and software patches.
• Support software deployment and workstation imaging initiatives.

• Assist in administering Windows Server environments, including versions 2016, 2019, and 2022.
• Support Active Directory, DNS, DHCP, Print Services, and file-sharing environments.
• Assist with server maintenance, updates, backups, and restoration activities.
• Support Veeam backup systems and data recovery processes.
• Help maintain server availability and operational reliability.

• Provide support for networking equipment, including switches, firewalls, and wireless infrastructure.
• Assist with VLAN configuration, VPN connectivity, and routing functions.
• Support office-to-office and remote access VPN connections.
• Monitor network performance and resolve connectivity issues.

• Assist with VMware vCenter and ESXi host administration.
• Support virtual machine deployment, configuration, and maintenance.
• Help administer network-attached storage (NAS) systems.
• Manage file permissions and shared storage resources.

• Support Power BI reporting by maintaining dashboards, validating data, and implementing minor report enhancements.
• Assist with SiteTracker administration and business application support.
• Participate in software implementation projects and business system upgrades.
• Help ensure data integrity across enterprise systems.

• Support IT monitoring and remote management tools.
• Assist in creating PowerShell scripts and workflow automations.
• Monitor infrastructure health and proactively identify issues.
• Recommend process improvements to increase efficiency and service quality.
• Develop and maintain technical documentation, standard operating procedures, and user guides.

• Participate in special projects and technology initiatives as assigned.
• Travel occasionally to support office infrastructure deployments and expansions.
• Provide after-hours support for critical systems when necessary.
• Collaborate effectively with team members and stakeholders across the organization.

• High school diploma or equivalent required.
• Associate degree or coursework in Information Technology, Computer Science, Business Information Systems, or a related field preferred.
• Prior IT support, internship, customer service, or technical experience preferred but not required.
• Strong understanding of Microsoft Office 365 and Windows operating systems.
• Familiarity with Active Directory and user account management.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and VLANs.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication abilities.
• Exceptional customer service and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be able to work full-time on-site in Plymouth, Michigan.
• Ability to successfully complete a background check and drug screening.

Experience with one or more of the following technologies is highly desirable:

• Active Directory
• Microsoft Office 365
• Windows Server 2016/2019/2022
• Power BI
• VMware ESXi and vCenter
• Veeam Backup & Replication
• PowerShell
• Fortinet and Ubiquiti networking equipment
• Dell, Lenovo, HP, and Toshiba hardware
• SiteTracker or similar enterprise business systems
• Software deployment and endpoint management tools

• Competitive salary and comprehensive benefits package
• Company-matching 401(k) plan
• Hands-on training from experienced IT professionals
• Access to technical learning platforms and professional development resources
• Exposure to enterprise systems, networking, and infrastructure technologies
• Opportunities for career advancement within a growing organization
• Collaborative work environment focused on learning, innovation, and continuous improvement