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It Support Jobs in Midvale, UT (NOW HIRING)

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

Lease End

IT Support Engineer

Lehi, UT

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

WholesomeCo Cannabis

IT Support Technician

Bountiful, UT · On-site

$22 - $25/hr

Job Title: IT Support Technician Compensation: $22-$25 Per Hour Schedule: Typically Monday through Friday, with weekend work as needed Location: Bountiful, Utah Status: Full-Time Benefits: Medical ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone ...

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

Trucordia

IT Support Specialist

Lindon, UT · On-site

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

U.S. Navy

IT Support Specialist

Eagle Mountain, UT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Kamas, UT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

3form

IT Support Specialist

West Valley City, UT · On-site

The IT Support Specialist position is an AWI position. This position is based in Salt Lake City, UT, and the role reports up through AWI. What does it mean to work at Armstrong? It means being ...

U.S. Navy

IT Support Specialist

Highland, UT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Hoytsville, UT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Magna, UT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsIt Support Jobs in Midvale, UT

It Support information

See Midvale, UT salary details

$11

$17

$24

How much do it support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it support in Midvale, UT is $17.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.28 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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What cities near Midvale, UT are hiring for It Support jobs?

Cities near Midvale, UT with the most It Support job openings:

It Support jobs near you
Infographic showing various It Support job openings in Midvale, UT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $36,471 per year, or $17.5 per hour.

IT Support Tech

Sandy, UT • On-site

American Cruise Lines
Travel Arrangement Services • 201 - 500 employees
Learn more about American Cruise Linesexternal

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

IT Support Tech

American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Responsibilities

  • Provide technical support for staff.
  • Administration of Windows Active Directory on prem and Azure AD.
  • Microsoft Exchange user administration.
  • Installation, updates and troubleshooting of software on Windows-based computers.
  • General technical support.
  • Inventory and records maintenance.
  • Technical support via Helpdesk ticketing system.
  • Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
  • Individual must be detail-oriented and be able to independently resolve technology problems for staff.
  • Monitoring the availability of the IT environment.
  • Work with groups within IT Infrastructure resolving problems.
  • Maintain company security utilizing security best practices.
  • Maintain PCI compliance.
  • Help provide “rotational, on-call” support for emergencies on the weekends.

Qualifications:

  • Knowledge of Windows operating systems, computer and peripheral hardware and software.
  • Knowledge in help desk software methodology.
  • Experience with Windows Desktop and Server operating systems.
  • Active Directory: Add/Remove/Changes.
  • Experience with Mobile OS’s.
  • Competent in remediation of Anti-virus incidents.
  • Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
  • Updated with current industry trends and efficiency in working with them.
  • Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
  • Ability to work in a complex and mixed team environment.
  • Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
  • VMware and Linux a plus.
  • RingCentral a plus.
  • Networking/routing/vLANs a plus.
  • PowerShell a plus.
  • SonicWALL a plus.
  • SAN (Unity/Storage Center/Equalogic).

​

Hours:

  • 11:00 AM – 7:30 PM MST. Must be available to work this shift.

Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.

Company Description

American Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.

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