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It Support Jobs in Madison, ME (NOW HIRING)

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate: 23-24/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate: 23-24/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.

U.S. Navy

IT Support Specialist

Corinna, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Kingfield, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Jay, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Waterville, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

US Navy

Information Technology Professional

Corinna, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

Information Technology Professional

Jay, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsIt Support Jobs in Madison, ME

It Support information

See Madison, ME salary details

$11

$18

$25

How much do it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it support in Madison, ME is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.81 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
More about It Support jobs

What cities near Madison, ME are hiring for It Support jobs?

Cities near Madison, ME with the most It Support job openings:

It Support jobs near you
Infographic showing various It Support job openings in Madison, ME as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,488 per year, or $18 per hour.

IT Support Technician

Mondo

Waterville, ME • On-site

$21.50 - $29.50/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Job Title: IT Support TechnicianLocation: Waterville, ME (Fully Onsite)Duration: Full-TimeRate: 23-24/hr W2Benefits: Eligible for Health, Dental, Vision, 401KMust be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:Our client is seeking an IT Support Technician to provide onsite technical support for faculty, staff, and students in a fast-paced higher education environment. This role will focus on delivering excellent customer service while troubleshooting hardware, software, and end-user technology issues across both Windows and Mac platforms.

The ideal candidate is someone who enjoys working directly with users, can remain calm under pressure, and has strong problem-solving skills. While technical knowledge is important, the team places a high value on customer service, communication, and the ability to build trust with end users.

Responsibilities:

  • Provide Tier 1–1.5 technical support for faculty and staff members.
  • Troubleshoot and resolve hardware, software, operating system, and connectivity issues across Windows and Mac environments.
  • Support faculty, staff, and students with technology-related requests and provide excellent customer service.
  • Assist with software installations, printer setup, device troubleshooting, and general desktop support.
  • Provide onsite support by visiting classrooms, offices, and campus locations to resolve technical issues.
  • Assist with classroom technology needs and time-sensitive issues impacting instruction.
  • Document and track support requests through ticketing systems.
  • Collaborate with IT team members to escalate and resolve more complex technical issues.

Required Qualifications:

  • 1–3 years of experience in IT support, help desk, desktop support, or a related technical role.
  • Experience supporting both Windows and Mac operating systems.
  • Strong customer service skills with the ability to communicate effectively with non-technical users.
  • Ability to troubleshoot and resolve technical issues independently.
  • Strong attention to detail and excellent problem-solving skills.
  • Comfortable working fully onsite in a customer-facing support environment.

Preferred Qualifications:

  • Experience supporting higher education, healthcare, or other service-oriented environments.
  • Experience supporting classroom technology or audiovisual systems.
  • Familiarity with ticketing systems and IT support processes.