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It Support Jobs in Draper, UT (NOW HIRING)

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$20.50 - $28/hr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

Addepar

IT Support Specialist

Salt Lake City, UT · On-site

The IT Support Specialist will provide in-person IT support, troubleshoot technical issues, lead technology onboarding for new hires, and manage IT asset lifecycle while collaborating with global IT ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

TitleEase

IT Support Analyst

Park City, UT

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

Heritage Schools, Inc.

IT Support Specialist

Provo, UT

$45K - $55K/yr

Job Summary We are seeking an IT Support Specialist to provide day-to-day technical support for employees across multiple locations with the main location being at our Provo campus. This role is ...

New

Addepar

IT Support Specialist

Salt Lake City, UT

$32 - $40/hr

The Role We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of ...

L3HHCM20

IT Support Technician

Salt Lake City, UT

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL; Sunrise, FL; Rochester, NY; Camden, NJ; or Salt Lake City, UT Job Schedule: 9/80: Employees work 9 out of ...

L3HHCM20

IT Support Technician

Salt Lake City, UT · On-site

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 40835 Job Location: Greenville, TX; Melbourne, FL; Sunrise, FL; Rochester, NY; Camden, NJ; Fall River, MA; or Salt Lake City, UT Job Schedule: 9/80:

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

Lease End

IT Support Engineer

Lehi, UT · On-site

Were looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to desktops/laptops, phone systems, a/v systems, printers, faxes ...

Addepar

IT Support Specialist

Salt Lake City, UT · On-site

$32 - $40/hr

The Role We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

Lease End

IT Support Engineer

Lehi, UT

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

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All JobsIt Support JobsIt Support Jobs in Draper, UT

It Support information

See Draper, UT salary details

$11

$17

$24

How much do it support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for it support in Draper, UT is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.09 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are popular job titles related to It Support jobs in Draper, UT? For It Support jobs in Draper, UT, the most frequently searched job titles are:
What cities near Draper, UT are hiring for It Support jobs? Cities near Draper, UT with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Draper, UT as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,151 per year, or $17.4 per hour.

IT Support

Amicis Global

South Jordan, UT • On-site

$24 - $26/hr

Contractor

Posted 11 days ago

Job description

Title: IT Customer Support
Location: South Jordan, UT, 84095
Duration: 12+ Months
Pay: $25/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems