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It Support Customer Support Jobs in Indiana (NOW HIRING)

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for ...

TEKsystems

IT Support Technician

South Bend, IN · On-site

$20 - $22/hr

We are seeking an IT Support Technician to provide centralized technical support for end users ... Customer service QualificationsRequired * Excellent customer service and interpersonal skills.

TEKsystems

It Support Technician

South Bend, IN · On-site

$20 - $22/hr

Description As an IT Support Technician, you will play a pivotal role in providing centralized ... Great communication and customer service skills are necessary to match the outstanding service ...

TEKsystems

IT Support Specialist

Clinton, IN · On-site

$27 - $30/hr

Description o Minimum 5 years experience in IT Support role in a complex environment. Preferably ... Skills Windows 11, Troubleshooting, Customer service Additional Skills & Qualifications Critical ...

TEKsystems

It Support Technician

South Bend, IN

$20 - $22/hr

Description As an IT Support Technician, you will play a pivotal role in providing centralized ... Great communication and customer service skills are necessary to match the outstanding service ...

TEKsystems

IT Support Specialist

Clinton, IN

$27 - $30/hr

Description o Minimum 5 years experience in IT Support role in a complex environment. Preferably ... Skills Windows 11, Troubleshooting, Customer service Additional Skills & Qualifications Critical ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN · On-site

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Primary responsibility is user support and customer service. Being present and available to clients ... Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Primary responsibility is user support and customer service. Being present and available to clients ... Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Primary responsibility is user support and customer service. Being present and available to clients ... Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the ...

TEKsystems

IT Site Support Specialist

Franklin, IN

$20 - $25/hr

TEKsystems is partnering with a global organization looking to add an IT Support Specialist to ... Strong customer service and communication skills with the ability to support users at all levels

TEKsystems

IT Site Support Specialist

Franklin, IN

$20 - $25/hr

TEKsystems is partnering with a global organization looking to add an IT Support Specialist to ... Strong customer service and communication skills with the ability to support users at all levels

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What cities in Indiana are hiring for It Support Customer Support jobs?

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IT Support Technician

Brownsburg, IN • On-site

Badger Daylighting
Construction • 10K+ employees
Learn more about Badger Daylightingexternal

$20.50 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Badger Infrastructure Solutions rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description


The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools to streamline repetitive tasks and improve resolution times.
The compensation for this position will be commensurate with education or work experience.
Responsibilities
What You'll Be Doing:
  • Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution.
  • Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods.
  • Diagnoses and resolves advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior.
  • Diagnoses and resolves hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinates warranty repairs and replacements as needed.
  • Supports employee onboarding and offboarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment.
  • Supports and maintains Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices.

Qualifications
What We're Looking For:
  • Associate's or Bachelor's degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.
  • 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting.

What You'll Need for Success:
  • Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support).
  • Experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment.
  • Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid-joined devices.

If you feel you don't have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.
What You'll Get In Return:
  • Generous salary and bonus program(s)
  • Low-cost Medical, Dental, and Vision insurance
  • Retirement plan with employer matching contributions
  • Attractive vacation programs
  • Inclusive Group Life insurance
  • Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
  • Rewarding employee referral program
  • Valuable employee training program(s)

#BDGRJobsHP
About Us
Badger Infrastructure Solutions is the industry leader in non-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States.
We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger.
There has never been a better time to join and grow with Badger.

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