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It Service Management Process Analyst Jobs in Minnesota

Manage ticket queues, workload distribution, and service quality * Serve as the escalation point ... Improve IT support processes, documentation, and knowledge base resources * Monitor service metrics ...

Process Analyst

Sartell, MN · On-site

$45K - $65K/yr

The Process Analyst manages scheduled operational processes and workflows. They complete and analyze operational reports to assess strategy effectiveness and develop new reporting. They will be ...

Process Analyst

Sartell, MN · On-site

$45K - $65K/yr

The Process Analyst manages scheduled operational processes and workflows. They complete and analyze operational reports to assess strategy effectiveness and develop new reporting. They will be ...

Bank, we're modernizing our IT Service Management (ITSM) capabilities to enhance service ... Analyze process performance and recommend improvements that increase operational effectiveness ...

Bank, we're modernizing our IT Service Management (ITSM) capabilities to enhance service ... Analyze process performance and recommend improvements that increase operational effectiveness ...

The Process Analyst manages scheduled operational processes and workflows. They complete and analyze operational reports to assess strategy effectiveness and develop new reporting. They will be ...

... IT service management, and employee lifecycle processes. * Partner with business owners to govern the company's enterprise applications, including HR, finance, accounting, procurement, and other ...

... IT service management, and employee lifecycle processes. * Partner with business owners to govern the company's enterprise applications, including HR, finance, accounting, procurement, and other ...

Director, Corporate IT

Minneapolis, MN · On-site +1

$160K - $240K/yr

... IT service management, and employee lifecycle processes. * Partner with business owners to govern the company's enterprise applications, including HR, finance, accounting, procurement, and other ...

IT Manager

Minneapolis, MN · On-site

$95K - $117K/yr

... management, inventory control, and material flow processes to help ensure operational continuity ... Responsible for the overall IT service delivery performance at the site * Leads, coaches and ...

IT Manager

Minneapolis, MN · On-site

$99K - $121K/yr

... management, inventory control, and material flow processes to help ensure operational continuity ... Responsible for the overall IT service delivery performance at the site * Leads, coaches and ...

IT Manager

Minneapolis, MN · On-site

$99K - $121K/yr

... management, inventory control, and material flow processes to help ensure operational continuity ... Responsible for the overall IT service delivery performance at the site * Leads, coaches and ...

Analyze support data to identify trends, implement automation, and resolve root causes of issues ... Experience improving IT service management processes, implementing automation, or maturing help ...

... Managers, Enterprise Architecture, Analytics teams, and technology partners to validate ... information, please navigate to -us/candidate-privacy The Company will consider qualified ...

Showing results 21-40

It Service Management Process Analyst information

What cities in Minnesota are hiring for It Service Management Process Analyst jobs?

Cities in Minnesota with the most It Service Management Process Analyst job openings:

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Job description

IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD
Salary: $65,000-$80,000 (Based on Experience)

Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.

What You'll Do

  • Lead, coach, and develop Help Desk team members
  • Manage ticket queues, workload distribution, and service quality
  • Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
  • Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
  • Collaborate with infrastructure, security, and application teams to resolve challenging issues
  • Improve IT support processes, documentation, and knowledge base resources
  • Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
  • Deliver outstanding support and communication to employees across the organization

What We're Looking For

  • 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
  • Previous leadership, supervisory, or team management experience within IT support
  • Strong customer service mindset and problem-solving skills
  • Experience with ticketing/IT service management platforms
  • Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook

Preferred Qualifications

  • Experience leading a Help Desk, Service Desk, or Desktop Support team
  • Knowledge of endpoint management, device imaging, software deployment, and user provisioning

Benefits

  • Paid Single Health Insurance (Family Plans Available)
  • Dental, Vision, Life & Disability Insurance
  • PTO + Paid Holidays
  • Retirement Plan

Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!

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