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It Management Support Jobs in Quebec (NOW HIRING)

Societe Generale

IT Auditor

Montreal, QC

We have been supporting the development of our economies for more than 160 years by providing our ... Ensure that Audit management is informed, on a timely basis, of all significant issues arising from ...

Desjardins Group

IT Architect

Levis, QC · Hybrid

Application solution architecture advisor Supports the solutions integration architecture advisor ... Transfers the solution architecture to the delivery manager * Actively monitors opportunities ...

HollisWealth

IT Analyst

Montreal, QC · Hybrid

As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of ... Possesses a good understanding of IT delivery practices and tools, including change management and ...

Industrial Alliance Pacific

IT Analyst

Montreal, QC · Hybrid

As an IT Analyst, you will play a key role in the analysis, support, validation, and delivery of ... Possesses a good understanding of IT delivery practices and tools, including change management and ...

Desjardins Group

IT Architect

Montreal, QC · Hybrid

Application solution architecture advisor Supports the solutions integration architecture advisor ... Transfers the solution architecture to the delivery manager * Actively monitors opportunities ...

BRP

IT Auditor

Laval, QC · Hybrid

In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...

BRP

IT Auditor

Montreal, QC · On-site

In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...

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It Management Support information

What is IT Management Support?

IT Management Support roles are positions responsible for assisting with the planning, coordination, and oversight of an organization's information technology resources. These professionals help ensure that IT systems run efficiently, troubleshoot technical issues, and support IT projects and strategy. They may also handle user support, assist in implementing new technologies, and help manage IT budgets and security policies. The role serves as a bridge between IT teams and business leadership to align technology with organizational goals.

What skills and qualifications are needed for IT Management Support?

To thrive in IT Management Support, you need a solid understanding of IT infrastructure, troubleshooting, and support processes, often backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are typically required. Strong problem-solving abilities, communication, and customer service skills help professionals excel in assisting users and collaborating with teams. These skills ensure efficient resolution of technical issues, minimized downtime, and high levels of user satisfaction within an organization.

What are common challenges faced by IT Management Support professionals, and how can they be addressed?

IT Management Support professionals often face challenges such as balancing multiple urgent requests, managing system downtime, and ensuring clear communication between technical teams and non-technical stakeholders. To address these issues, strong organizational skills and the ability to prioritize tasks are essential. Proactive communication, regular system monitoring, and establishing clear support protocols can help minimize disruptions and foster a collaborative work environment. Continuous learning and staying updated with the latest IT trends also enable professionals to handle evolving technical and managerial challenges effectively.

What is the difference between It Management Support vs Network Administrator?

AspectIt Management SupportNetwork Administrator
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork setup, maintenance, security
Employer & Industry UsageIT departments across various industriesOrganizations with complex networks
Common Search & ComparisonYesYes

While both roles support IT infrastructure, It Management Support primarily focuses on end-user assistance and troubleshooting, whereas Network Administrators specialize in managing and securing network systems. Understanding these differences helps in choosing the right career path or job role based on skills and interests.

Is IT Management Support a stressful job?

IT Management Support roles can be stressful due to the need to resolve technical issues quickly, manage multiple priorities, and support organizational operations. The job often requires strong problem-solving skills, patience, and the ability to work under pressure, especially during system outages or urgent requests.

What cities in Quebec are hiring for It Management Support jobs?

Cities in Quebec with the most It Management Support job openings:

It Management Support jobs near you

Technicien support informatique / IT Support Technician

Montreal, QC • On-site

Standard Industries
Manufacturing • 1 - 5K employees
Learn more about Standard Industriesexternal

Full-time

Posted 23 days ago

Job description

Rsum du poste

Dans le cadre de notre croissance, nous recherchons un Technicien Support Informatique. Relevant du Directeur, Informatique, vous serez responsable de fournir un support aux utilisateurs et un service la clientle sur les applications et plates-formes informatiques supportes par la compagnie. En travaillant avec les autres membres de l'quipe, vous devrez galement rsoudre divers problmes informatiques et cibler les actions appropries prendre.

Vos responsabilits principales seront:

  • Rpondre aux requtes pour toute assistance technique en personne, par tlphone ou lectroniquement;
  • Diagnostiquer et rsoudre les problmes techniques de matriels et de logiciels;
  • Effectuer les recherches ncessaires en utilisant les ressources d'informatiques;
  • Conseiller les utilisateurs dans lutilisation approprie des outils informatiques;
  • Suivre des procdures de dpannage standards;
  • Enregistrer toutes les interactions du service d'assistance;
  • Administrer le logiciel de support aux utilisateurs;
  • Rediriger les billets de support vers les ressources appropries;
  • Identifier et escalader les situations ncessitant une attention urgente;
  • Documenter les demandes et les rsolutions de problmes;
  • Prparer les rapports d'activits;
  • Rester jour avec les informations systme, les modifications et les mises jour;
  • Assurer la rception et le bon entreposage du matriel informatique;
  • Recommander les achats de matriel informatique;
  • Assurer une bonne gestion des stocks d'quipements et de pices;
  • Grer les achats de premier niveau.

Comptences:

  • Bonne communication orale et crite en franais et en anglais;
  • Aptitude communiquer / interagir tous les niveaux de l'organisation;
  • Bonne capacit d'apprentissage;
  • Orient vers le service la clientle;
  • Capacit danalyse et de rsolution de problmes;
  • Adaptabilit;
  • Planification et organisation;
  • Attention aux dtails;
  • Tolrance au stress.

Qualifications:

  • Minimum de 2 annes d'exprience dans un poste similaire
  • ducation: Diplme dtudes collgiales minimum - Technologies de l'information ou domaine connexe
  • Matrise de Windows Active Directory, Office 365, File & Print Server

Job Summary

As part of our growth, we are seeking an IT Support Technician. Reporting to the IT Director, you will be responsible for providing user support and customer service for the IT applications and platforms supported by the company. Working with other team members, you will also be responsible for resolving various IT issues and determining the appropriate course of action.

Your main responsibilities will be :

  • Respond to requests for technical assistance in person, by phone, or electronically;
  • Diagnose and resolve technical issues with hardware and software
  • Conduct necessary research using IT resources;
  • Advise users on the proper use of IT tools;
  • Follow standard troubleshooting procedures;
  • Record all help desk interactions;
  • Administer user support software;
  • Forward support tickets to the appropriate resources;
  • Identify and escalate situations requiring urgent attention;
  • Document support requests and problem resolutions;
  • Prepare activity reports;
  • Stay up to date on system information, changes, and updates;
  • Ensure the receipt and proper storage of IT equipment;
  • Recommend purchases of computer equipment;
  • Ensure proper management of equipment and parts inventory;
  • Manage first-level purchasing.

Skills:

  • Strong oral and written communication skills in French and English;
  • Ability to communicate and interact at all levels of the organization;
  • Strong learning ability;
  • Customer-service oriented;
  • Analytical and problem-solving skills;
  • Adaptability;
  • Planning and organizational skills;
  • Attention to detail;
  • Ability to work under pressure.

Qualifications:

  • At least 2 years of experience in a similar position;
  • Education: College diploma or higherInformation Technology or a related field;
  • Proficiency in Windows Active Directory, Office 365, and File & Print Server.

Apply