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It Infrastructure Operations Manager Jobs in Arkansas

Gratsy LLC

IT Operations Manager

Bentonville, AR · On-site

This role oversees IT infrastructure, networking, end-user technology, Apple Business Manager ... The IT Operations Manager will serve as an escalation point for complex technical issues, support ...

Gratsy LLC

IT Operations Manager

Bentonville, AR · On-site

This role oversees IT infrastructure, networking, end-user technology, Apple Business Manager ... The IT Operations Manager will serve as an escalation point for complex technical issues, support ...

Gratsy LLC

IT Operations Manager

Bentonville, AR · On-site

This role oversees IT infrastructure, networking, end-user technology, Apple Business Manager ... The IT Operations Manager will serve as an escalation point for complex technical issues, support ...

State of Arkansas

IT INFRASTRUCTURE SPECIALIST

Conway, AR · On-site

$54K - $89K/yr

... management processes, and standardized system deployments to improve operational efficiency and ... Information Technology - Infrastructure Support Classification: IT Infrastructure Specialist Class ...

SPP

Senior IT Infrastructure Administrator

Little Rock, AR · On-site

$97K - $126K/yr

The accurate and reliable functioning of these resources is critical to the operation of Southwest ... Create, perform and/or manage assigned aspects of server installation: hardware and operating ...

Robert Half

IT Operations Manager

Conway, AR · On-site

$120K - $160K/yr

Lead, mentor, and develop a small IT team * Oversee daily IT operations and service delivery ... Manage infrastructure, systems, networking, and end-user technology * Serve as an escalation point ...

Ohio State University

... III IT support within operations. Demonstrates a strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management. Additional Information: Our ...

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It Infrastructure Operations Manager information

What does an IT Infrastructure Operations Manager do?

An IT Infrastructure Operations Manager is responsible for overseeing the daily operations and maintenance of an organization's IT infrastructure, including servers, networks, and data centers. They ensure all systems run efficiently, securely, and reliably, while managing a team of IT professionals. Their duties often include implementing best practices, troubleshooting issues, planning for upgrades, and coordinating with other departments to meet the company's technology needs.

What are the key skills and qualifications needed to thrive as an IT Infrastructure Operations Manager?

To thrive as an IT Infrastructure Operations Manager, you need a solid background in IT systems administration, network management, and infrastructure planning, usually supported by a bachelor's degree in computer science or a related field. Familiarity with tools like VMware, Microsoft Azure, ITIL frameworks, and relevant certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Strong leadership, problem-solving skills, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These skills ensure efficient and secure IT operations, minimize downtime, and support organizational goals.

What are some common challenges faced by an IT Infrastructure Operations Manager, and how can they be addressed?

As an IT Infrastructure Operations Manager, you'll often encounter challenges such as managing complex, legacy systems alongside newer technologies, ensuring high system availability, and responding quickly to incidents. Balancing ongoing maintenance with strategic upgrades can be demanding, especially when coordinating with cross-functional teams. Proactive communication, robust documentation, and the adoption of IT service management frameworks like ITIL can help streamline operations and minimize disruptions. Staying current with industry trends and fostering a culture of continuous improvement are also key to overcoming these challenges.

What is the difference between It Infrastructure Operations Manager vs Network Administrator?

AspectIt Infrastructure Operations ManagerNetwork Administrator
Primary FocusOversees entire IT infrastructure, including servers, storage, and network systemsManages and maintains computer networks, including LAN, WAN, and network hardware
CertificationsITIL, CompTIA Network+, Cisco CCNA, VMwareCompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentIT departments, data centers, enterprise environmentsCorporate offices, data centers, network operation centers
ResponsibilitiesInfrastructure planning, system deployment, performance monitoring, securityNetwork setup, troubleshooting, security, and performance optimization

The It Infrastructure Operations Manager has a broader scope, overseeing all aspects of IT infrastructure, while the Network Administrator focuses specifically on network systems. Both roles require similar certifications and work environments but differ in responsibilities and scope.

What is the role of IT Infrastructure Operations Manager?

An IT Infrastructure Operations Manager oversees the daily operations of an organization's IT infrastructure, including servers, networks, and data centers. They ensure system reliability, security, and performance, often managing teams and coordinating maintenance, upgrades, and incident response using tools like monitoring software and ITIL best practices.

What is the role of an IT Infrastructure Operations Manager?

An IT Infrastructure Operations Manager oversees the daily operations of an organization’s IT infrastructure, including servers, networks, and data centers. They ensure system stability, security, and performance, often managing teams, implementing policies, and coordinating maintenance using tools like monitoring software and ITIL frameworks.

What are popular job titles related to It Infrastructure Operations Manager jobs in Arkansas?

For It Infrastructure Operations Manager jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching It Infrastructure Operations Manager jobs in Arkansas look for?

The top searched job categories for It Infrastructure Operations Manager jobs in Arkansas are:

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It Infrastructure Operations Manager jobs near you

IT Operations Manager

Gratsy LLC

Bentonville, AR • On-site

Full-time

Posted 9 days ago

Job description

JOB SUMMARY
The IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastructure, networking, end-user technology, Apple Business Manager, asset inventory, A/V systems, approved AI tools, and the relationship with Gratsy's Third-Party Network & IT Partner.
This position combines hands-on technical leadership with team management and technology strategy. The IT Operations Manager will serve as an escalation point for complex technical issues, support cybersecurity and SOC II compliance initiatives, and manage Gratsy's A/V technology environment. Responsibilities include and are not limited to the below:
ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES
  • Oversee daily IT operations and service delivery, ensuring reliable performance of critical business systems, networks, devices, and workplace technology.
  • Manage Gratsy's IT infrastructure, networking, connectivity, end-user technology, system access, and technology lifecycle needs.
  • Own the administration of Apple Business Manager and support the provisioning, configuration, security, maintenance, replacement, and retirement of Gratsy's Apple devices.
  • Serve as the primary internal owner of the relationship with Gratsy's Third-Party Network & IT Partner, managing service delivery, escalations, technology projects, cybesecurity training, security initiatives, and ongoing performance.
  • Serve as an escalation point for complex technical issues and coordinate internal and external resources through resolution.
  • Co-manage Gratsy's annual SOC 2 audit and ongoing SOC 2 compliance efforts, including evidence collection, control documentation, remediation tracking, audit coordination, and continued adherence to established security and operational controls.
  • Oversee Gratsy's approved AI technology environment, including tool administration, access, security, appropriate usage standards, and evaluation of new AI capabilities.
  • Expertly manage conference room, meeting, and office A/V technology to ensure reliable support for employees, leadership, and client meetings.
  • Partner with leadership on technology planning, budgeting, vendor evaluation, system modernization, and long-term technology strategy.
  • Comply with all company policies and procedures and perform other duties as assigned.

EDUCATION & RELATED EXPERIENCE REQUIRED
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field preferred; equivalent professional experience considered.
  • 8+ years of progressive IT experience.
  • Leadership, supervisory, or team-lead experience required.
  • Strong professional experience with systems administration, IT infrastructure, networking, and enterprise end-user technology.
  • Strong Apple and macOS experience required; Apple Business Manager experience strongly preferred.
  • Experience managing technology assets and device lifecycle processes.
  • Experience working with outsourced IT providers, managed service providers, or similar third-party technology partners.
  • Knowledge of cybersecurity best practices, access management, endpoint protection, network security, patch management, and incident response.
  • Experience supporting SOC 2 audits, compliance programs, security audits, or similar control-based compliance initiatives strongly preferred.
  • Exposure to automation, scripting, AI tools, integrations, or process-improvement initiatives.
  • Experience in an agency, startup, project-based, or fast-paced operational environment preferred.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Strong technical knowledge of IT infrastructure, networking, systems administration, Apple environments, and end-user technology.
  • Strong leadership skills with the ability to mentor and develop technical team members.
  • High degree of ownership, accountability, organization, and attention to detail.
  • Strong analytical, critical-thinking, troubleshooting, and problem-solving skills.
  • Ability to manage multiple technical projects and operational priorities simultaneously.
  • Strong vendor and relationship-management skills.
  • Working knowledge of cybersecurity, technology risk management, compliance, and audit-readiness practices.
  • Ability to translate technical concepts and risks into clear business recommendations for employees and leadership.
  • Proactive, continuous improvement mindset.
  • Excellent written and verbal communication skills.
  • Ability to exercise sound judgment and maintain confidentiality when handling sensitive company, client, employee, and security information.

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