ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Connecticut (NOW HIRING)

TEKsystems

IT Technician

North Haven, CT

$18 - $20/hr

Candidates with home lab or hands-on technical experience * Entry-level IT Support, Help Desk, Desktop Support, or Technical Support experience * Warehouse, logistics, installation, cable technician ...

TEKsystems

IT Technician

North Haven, CT

$18 - $20/hr

Candidates with home lab or hands-on technical experience * Entry-level IT Support, Help Desk, Desktop Support, or Technical Support experience * Warehouse, logistics, installation, cable technician ...

ebm-papst Inc.

IT Technician

Farmington, CT · On-site

$55K - $65K/yr

Coordinate activities with help desk, network services, or other information systems groups. * Lift ... Recommended Education and/or Experience Associates Degree in a related field; or minimum two years ...

Marrakech, Inc.

IT Specialist (FT)

Woodbridge, CT · On-site

$19.06 - $19.57/hr

Prior IT support/help desk experience Education & Experience * Associate's degree in IT or related field or equivalent experience Why Join Marrakech? * Be part of a mission-driven organization making ...

Safety Marking, LLC

Assistant IT Manager

Bridgeport, CT · On-site

$65K - $75K/yr

Annual Salary range from $65K to $75K What You'll Do The IT Manager provides technology support across office, shops, and road crew operations to help employees work efficiently and securely. This ...

previous page

Showing results 41-60

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Connecticut

It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Connecticut?

The most popular types of It Helpdesk jobs in Connecticut are:

What are popular job titles related to It Helpdesk Associate jobs in Connecticut?

For It Helpdesk Associate jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Connecticut look for?

The top searched job categories for It Helpdesk Associate jobs in Connecticut are:

What cities in Connecticut are hiring for It Helpdesk Associate jobs?

Cities in Connecticut with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Connecticut as of August 2026, with employment types broken down into 59% Full Time, 27% Part Time, 9% Contract, and 5% Nights. Highlights an 95% In-person, and 5% Hybrid job distribution.

Program Representative - IT

General Dynamics Electric Boat

Groton, CT • On-site

Full-time

Posted 3 days ago

New

General Dynamics Electric Boat rating

8.2

Company rating: 8.2 out of 10

Based on 165 frontline employees who took The Breakroom Quiz

86th of 545 rated manufacturers

Job description

Overview
Electric Boat Information Technology (EB IT) is responsible for Electric Boat's enterprise and special use information systems, such as product design environments, collaboration platforms, and office productivity suites. EB IT supports over 20,000 end-users in a wide variety of work environments, networks and locations. Electric Boat Information Technology is pursuing an Infrastructure Support Analyst to support a multi-year strategy to modernize the company's IT infrastructure within a robust cybersecurity environment.
Position Summary:
An EB IT Infrastructure Support Analyst will apply IT knowledge and expertise in a demanding fast-paced construction environment, including but not limited to the following areas:
  • Ability to translate NIST 800-171 & Risk Management Framework (RMF) security to actionable items
  • Install and configure new software and hardware
  • Support a wide variety of IT infrastructure projects and Windows Desktop operations activities
  • Support security audits and vulnerability assessments
  • Key server vulnerability mitigation for Microsoft Windows Desktops
  • Monitoring system performance and making recommendations for improvements
  • Responding to user and management inquiries and resolving technical issues associated with special purpose systems
  • Understanding of Group Policies
  • Detailed understanding of Desktop imaging, including bare metal installations and SCCM (System Center Configuration Manager)
  • Power shell script development

Candidates can expect to perform project oversight activities as well as system administration work. Candidates will have opportunities to work with Windows, RedHat Linux as well as various cloud IaaS teams. Candidates will need to be familiar with Microsoft products, various COTS licensing platforms, Active Directory and Cybersecurity controls. A successful candidate will work with a joint team of EB IT, Cybersecurity, and Customer Support Center personnel to implement, monitor, and improve Electric Boat's IT systems.
Qualifications
Required:
  • High School Diploma or equivalent
  • 8+ years of IT desktop engineering and operations experience
  • Comp TIA A+ or Comp TIA Security + certifications
  • Active Secret security clearance is required

Preferred:
  • Associates / Bachelors In Computer related degree or equivalent Military Training preferred
  • Understanding and experience with SCCM (System Center Configuration Manager) preferred
  • Experience with Electric Boat's Classified change management process preferred

Skills
  • Microsoft Windows 11 OS imaging
  • Experience with Software and hardware deployment
  • End user support
  • Software package development and deployment
  • Power shell script development
  • Desktop GPO development

Physical Qualifications
Kneeling, Medium Lifting, Pulling, Pushing, Reaching, Stooping, Twisting
Environmental Attributes
Dry, Inside

What General Dynamics Electric Boat employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply